Director, Product Management (Digital Experiences)

Achieve•Tempe, AZ

1d•Hybrid

About The Position

Achieve is seeking an innovative Director of Product Management to lead digital acquisition and loan-servicing experiences across its lending products, including personal loans and HELOCs. This high-visibility player/coach role owns the long-term vision, strategy, and integrated roadmap for the Digital Acquisition & Loan Servicing Portal, including AI agents and tools. The director will lead product managers and cross-functional squads while retaining the technical depth to engage directly with architecture, backlogs, specifications, and delivery when needed. The role focuses on unifying onboarding, origination, automated decisioning, document collection, and post-origination servicing into a seamless, high-conversion customer journey. It also aims to make transitions between self-service and human-assisted experiences smooth, improve conversion and retention through analytics and experimentation, and expand omnichannel engagement. The director partners with engineering, marketing, enterprise product management, credit risk, legal, compliance, sales, and operations to deliver scalable, compliant products, while coaching and developing product managers and strengthening execution across the department.

Requirements

10+ years of product management experience delivering complex, consumer-facing digital products.
At least 3–5 years in a product leadership capacity.
Bachelor’s degree in a related field or equivalent practical experience.
Deep expertise in consumer lending, such as personal loans, mortgages or HELOCs, or debt consolidation and acceleration.
Direct experience with Loan Origination Systems, servicing platforms, digital underwriting, and credit bureau integrations.
Proven success consolidating fragmented product flows into seamless digital experiences with effective cross-selling.
Technical depth to review API documentation, participate in architecture discussions, write detailed specifications, and lead technical execution squads.
Understanding of lending compliance and regulatory requirements.
Experience using product analytics, A/B testing, and conversion-rate optimization to guide strategic decisions.
Ability to maintain composure and communicate steadily during high-pressure pivots, building trust through consistency, fairness, and transparency.
Ability to align stakeholders with competing priorities and lead teams through change and ambiguity.
Ability to drive performance through disciplined execution, clear accountability, and repeatable workflows.
Ability to identify talent, support coaching, and build leadership capability across teams.

Responsibilities

Own the long-term vision, strategy, and integrated roadmap for digital acquisition and the loan-servicing portal across personal loan and HELOC products, including AI agents and tools.
Lead cross-functional product squads strategically while stepping into technical product leadership during critical delivery phases.
Unify onboarding, origination, automated decisioning, document collection, and servicing into seamless digital journeys, including transitions between self-service and human-assisted channels.
Analyze user behavior and funnel metrics to improve conversion, self-service loan management, referrals, cross-selling, and refinancing opportunities.
Expand omnichannel engagement tools, including AI, to support consumers’ preferred ways of interacting.
Collaborate with engineering, marketing, enterprise product management, credit risk, legal, compliance, sales, and operations to deliver scalable and compliant products on time.
Coach, mentor, and develop Product Managers; establish career pathways and raise execution standards.
Set high-impact objectives, align stakeholders around shared goals, and lead teams through change and ambiguity.
Establish dependable cross-team workflows and scalable procedures, identify workflow breakdowns, and promote transparent accountability.
Develop leadership capability across teams through coaching, feedback, and growth opportunities.