Director, Digital Product Mgmt - API Gateways, Managed File Transfer & Agentic Platforms - Enterprise Architecture

American Express•Phoenix, AZ

12h•$144,250 - $256,250

About The Position

American Express is seeking a Director of Product Management to lead the strategy, vision, and evolution of API Gateway, Managed File Transfer (MFT), and Agentic AI capabilities. These platforms enable secure and reliable exchange across applications, services, partners, business processes, and AI agents. The role will define a multi-year product strategy focused on automation, resilience, availability, and security. AI is central to the product vision. The director will apply agentic AI and intelligent automation to improve onboarding, self-service, operations, insights, and workflows, while developing safe and auditable patterns for agent-to-agent and agent-to-system interactions. The leader will challenge established approaches, experiment thoughtfully, learn continuously, and advance secure integration. The role partners across Engineering, Architecture, Infrastructure, Operations, AI/ML, Cybersecurity, Risk, Compliance, and business teams. It translates strategy into product priorities and investments, delivers measurable outcomes, communicates with senior leaders, and coaches product professionals. The position is supported by American Express benefits and an enterprise work model that may be onsite, hybrid, or fully virtual depending on the role and business need.

Requirements

Bachelor’s degree in computer science, computer science engineering, or related experience.
At least 8 years of product management, technology product leadership, platform strategy, or related experience, including ownership of complex products or platforms.
Proven ability to define and deliver multi-year product strategies, roadmaps, priorities, and outcomes.
Experience managing technology products serving developers, applications, business teams, and partners at scale.
Sufficient proficiency to partner effectively with Engineering and Architecture on cloud, integration, security, reliability, automation, and platform modernization.
Experience using customer insights, product data, and business priorities to make decisions, simplify experiences, and improve adoption.
Exposure to AI, intelligent automation, or new technologies, and ability to translate them into practical product opportunities.
Strong collaboration, influencing, communication, analytical, and problem-solving skills, including the ability to align diverse teams and communicate with senior leaders.
Experience working across Engineering, Cybersecurity, Risk, Compliance, Operations, and business teams to deliver secure and resilient technology products.
Experience leading, mentoring, and developing product professionals and applying Agile/Lean practices to improve delivery.

Nice To Haves

Advanced degree.
Product leadership experience with API Gateway, API management, MFT, middleware, data movement, or developer platforms at scale.
Knowledge of API management capabilities and technologies, including traffic control, authentication, authorization, policy enforcement, rate limiting, and platforms such as Apigee, Kong, or AWS API Gateway.
Knowledge of secure file-transfer capabilities, including encryption, orchestration, and protocols such as SFTP, FTPS, HTTPS, S3, GCS, or AS2.
Experience with agentic AI, autonomous workflows, agent-to-agent or agent-to-system communication, orchestration, guardrails, governance, and observability.
Experience modernizing core platforms through cloud, automation, self-service, APIs, event-driven architecture, or zero-trust approaches.
Experience in financial services or another highly regulated industry.

Responsibilities

Set the vision and own the multi-year product roadmap for API Gateway, MFT, and Agentic AI, anticipating customer needs, technology changes, security expectations, and emerging integration patterns.
Guide secure interactions across APIs, events, files, services, partners, and AI agents, supporting cloud-native, event-driven, and zero-trust approaches.
Define product needs for agent-to-agent and agent-to-system communication, orchestration, state management, observability, guardrails, and governance.
Apply AI and intelligent automation to improve onboarding, operations, self-service, anomaly detection, insights, workflows, and product decisions.
Modernize API and file-transfer experiences, including discovery, onboarding, traffic management, identity, policy enforcement, secure data movement, encryption, automation, observability, and self-service.
Translate strategy into priorities and investments that improve adoption, reliability, speed, scalability, cost efficiency, developer and user experience, and risk reduction.
Partner with Engineering, Cybersecurity, Risk, and Compliance to strengthen identity, data protection, access, reliability, agent governance, and regulatory compliance.
Build relationships across Engineering, Architecture, Infrastructure, Operations, AI/ML, Risk, Compliance, and business teams to align priorities, resolve trade-offs, and accelerate outcomes.
Communicate priorities, risks, and outcomes to senior leaders and partners, coach product professionals, and build strong product practices.

Benefits

Competitive base salaries
Bonus incentives
6% company match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities