VP, Enterprise & Digital Platforms

The Clearing House•Liberty, NY

5d•$200,000 - $250,000•Hybrid

About The Position

The VP, Enterprise & Digital Platforms is accountable for the strategy, governance, delivery, operation, and continuous improvement of the company’s core enterprise and digital technology platforms within a regulated financial payments environment. The portfolio includes ServiceNow, Workday, Salesforce, SAP Ariba, the corporate website powered by Storyblok, Shopify, and enterprise observability capabilities including Dynatrace. This role combines enterprise platform leadership, process engineering, workflow automation, observability, IT asset lifecycle management, digital experience, operational resilience, and technology risk management. The VP will ensure platforms are secure, resilient, cost-effective, well-controlled, integrated, and aligned with business growth. Operating within a lean technology organization, this leader will balance strategic leadership with hands-on engagement and partner closely with Technology, Operations, Finance, HR, Procurement, Sales, Marketing, Risk, Compliance, Security, Strategy, Legal, and Audit.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent professional experience.
Typically 12+ years of progressive technology experience, including significant leadership responsibility for enterprise applications, SaaS platforms, infrastructure services, or digital technology.
Technology leadership experience within financial services, payments, fintech, banking, insurance, or another regulated environment.
Strong experience with ServiceNow and enterprise service management, with broader experience across enterprise SaaS and digital platforms.
Experience with several of the following or comparable technologies: ServiceNow, Dynatrace, Workday, Salesforce, SAP Ariba, Storyblok, and Shopify.
Strong understanding of ITSM, ITIL, ITOM, IT Asset Management, CMDB, observability, operational resilience, workflow automation, and service lifecycle management.
Strong understanding of SaaS architecture, integrations, APIs, identity and access management, data, cloud, and cybersecurity principles.
Experience operating within technology risk, security, audit, and regulatory-control frameworks.
Experience managing technology vendors, systems integrators, managed services, licensing, and technology investments.
Demonstrated ability to lead complex initiatives and teams in a fast-paced environment with competing priorities.
Strong strategic thinking, problem-solving, executive communication, and stakeholder-management skills.
Ability to travel up to 20%, as required.

Nice To Haves

ServiceNow CSA (required); CIS, CAD, ITOM, ITAM, or GRC certifications preferred
Hands-on experience with ServiceNow
Hands-on experience with Dynatrace observability platforms
Financial services experience (banking, payments, insurance, or capital markets)
Experience supporting audits and regulatory exams
Technical Project Management Experience
Proficient with the MS Office Suite with a focused ability to create concise and compelling presentations in PowerPoint in a demanding and quick paced environment (Flash Reports in PowerPoint, Excel Workbooks, etc.)
Collaborative team player with the ability to connect across groups with proven ability to influence stakeholders
Demonstrates commitment to excellence anticipating needs, mitigating risks and minimizing challenges
Strong attention to detail
Communicates crisply and candidly
Proficient in multiple infrastructure disciplines and functions
Experience with agile methodologies.
Experience working across large infrastructure environments and distributed across multiple data centers

Responsibilities

Define and execute the enterprise platform strategy, roadmap, and investment priorities aligned with company growth, business objectives, regulatory requirements, and risk appetite.
Provide executive technology ownership and governance for ServiceNow, Workday, Salesforce, SAP Ariba, Storyblok, Shopify, Dynatrace, and associated capabilities.
Establish clear standards for platform ownership, architecture, integration, security, data, configuration, customization, lifecycle management, and controls.
Drive simplification of the technology landscape by reducing unnecessary applications, integrations, customization, and technical debt.
Establish an out-of-the-box-first, configuration-over-customization approach across strategic SaaS platforms.
Maintain a pragmatic multi-year roadmap balancing business demand, innovation, risk, technical debt, cost, and available resources.
Lead strategy across ITSM, ITOM, ITAM, CMDB, service mapping, workflow automation, event management, and related enterprise capabilities for ServiceNow.
Partner with HR to optimize employee lifecycle processes, workflow, reporting, data quality, controls, and employee experience for Workday.
Partner with commercial teams to improve CRM, customer lifecycle management, sales effectiveness, service, workflow automation, and customer insights for Salesforce.
Partner with Finance and Procurement to improve sourcing, purchasing, supplier management, spend visibility, controls, and source-to-pay processes for SAP Ariba.
Partner with Marketing and Communications to deliver secure, high-performing, accessible, and flexible corporate digital experiences for Storyblok / Corporate Website.
Provide technology leadership for digital commerce capabilities, ensuring appropriate security, scalability, payment integration, and operational controls for Shopify.
Lead process engineering and optimization initiatives across the platform portfolio, identifying manual processes, control gaps, service failure points, and opportunities for standardization.
Design scalable and auditable workflows integrating business, service, asset, customer, employee, and operational data.
Leverage native platform automation capabilities before introducing additional applications or custom development.
Identify high-value opportunities to apply AI, generative AI, and intelligent automation across employee, customer, procurement, sales, and technology workflows.
Partner with Security, Risk, Compliance, Legal, and Data teams to ensure appropriate governance of AI-enabled capabilities.
Measure automation and AI investments through productivity, service, customer experience, risk-reduction, and financial outcomes.
Provide governance over hardware, software, cloud, virtual, and other technology asset lifecycle processes within ServiceNow.
Ensure asset information supports CMDB integrity, service mapping, security, financial management, license compliance, and operational decision-making.
Partner with Finance, Procurement, Security, and Vendor Management to improve asset utilization, cost transparency, and software license optimization.
Establish the enterprise approach to observability, monitoring, event management, and service health.
Own ServiceNow ITOM Event Management capabilities, including event ingestion, correlation, prioritization, noise reduction, and automated response.
Integrate Dynatrace and other monitoring technologies with ServiceNow to provide application, infrastructure, service, and digital-experience visibility.
Ensure monitoring and observability support incident management, root-cause analysis, business continuity, disaster recovery, and operational resilience.
Establish practical architecture and engineering standards across the enterprise platform portfolio.
Promote secure, reusable, API-first integration patterns and reduce fragile point-to-point integrations.
Establish standards for identity and access, data exchange, integrations, APIs, environments, and platform configuration.
Ensure platform data is accurate, governed, and available for operations, reporting, analytics, automation, and AI.
Partner with Architecture, Cybersecurity, Infrastructure, Data, and Engineering teams to maintain a scalable target-state architecture and manage technical debt.
Embed security, regulatory, privacy, risk, and audit requirements into platform architecture, workflows, integrations, and lifecycle processes.
Partner closely with Cybersecurity, Risk, Compliance, Legal, Privacy, Internal Audit, and external auditors.
Ensure effective identity and access management, privileged access, segregation of duties, data protection, change controls, and audit trails.
Support audits, risk assessments, regulatory examinations, and remediation activities with appropriate documentation and system evidence.
Support applicable requirements including PCI DSS, SOX, SOC, data privacy, and internal technology-control standards.
Ensure critical platforms meet established business continuity, disaster recovery, and operational resilience requirements.
Accountable for platform availability, performance, reliability, security, and supportability.
Establish appropriate SLAs, SLOs, KPIs, operational dashboards, and escalation procedures.
Oversee demand intake, prioritization, solution design, development, testing, release, and post-implementation validation using pragmatic Agile/SDLC practices.
Ensure upgrades, patches, and releases receive appropriate testing, validation, security review, and business sign-off.
Drive effective incident, problem, change, release, and root-cause management.
Balance delivery speed with appropriate security, risk, regulatory, and operational controls.
Build and lead a lean, high-performing enterprise and digital platforms organization with clear accountability and strong business alignment.
Develop platform owners, administrators, developers, analysts, and process engineers while determining the appropriate balance of internal capabilities and external partners.
Manage strategic SaaS providers, systems integrators, managed service providers, consultants, and technology partners.
Hold vendors accountable for service quality, security, delivery, contractual obligations, cost, and business outcomes.
Partner with Finance and Procurement on licensing, renewals, negotiations, and investment decisions.
Optimize license utilization and total cost of ownership while avoiding excessive vendor dependency.
Develop talent, succession plans, and a culture of ownership, collaboration, continuous improvement, and accountability.
Serve as a trusted technology advisor to senior business and technology leaders.
Translate business, operational, financial, security, and regulatory requirements into scalable technology capabilities.
Communicate platform health, resilience, risk, delivery, investment priorities, and cost optimization to executive leadership.
Establish meaningful KPIs covering platform reliability, asset and CMDB health, event quality, process automation, delivery performance, security and audit findings, adoption, vendor performance, and cost.
Use platform and observability data to drive problem management, root-cause analysis, optimization, and continuous improvement.
Work closely with internal and external partners to guarantee continuous infrastructure availability.
Suggest and implement continuous improvement, automation efforts across the end user ecosystem.
First contact to stakeholders and clients pertaining to user support requests.
Provide technical advice and industry best practices related to end user computing technologies.
Perform special projects and initiatives as assigned.