Director - Development Operations and Campaign Planning

the CIA•Hyde Park, NY

About The Position

The Director – Development Operations & Campaign Planning serves as a strategic partner to the Vice President – Development and Alumni Relations, building and leading the day-to-day operational infrastructure that supports the Development Office’s execution of Vision 2035 initiatives, including a comprehensive campaign to support the CIA’s philanthropic revenue growth strategy. The Director oversees data systems management, data integrity and reporting, prospect and pipeline management, campaign readiness metrics, gift acceptance policies and processes, operational workflows, and systems needed to scale the development program. The role oversees cross-divisional work to develop systems and processes for coordinating gift and fund management needs and gift-counting practices. The Director prepares materials for Board of Trustees and campaign committee meetings and supports the Vice President with workflows for fundraising activities. The position also develops pipeline-management processes and data capabilities to track prospect readiness and connect prospect interests with strategic academic and institutional priorities, laying the foundation for the CIA’s next comprehensive capital campaign.

Requirements

Bachelor’s degree or significant experience in lieu thereof.
Minimum of 10 years of advanced development office or other relevant experience.
Experience working with a robust fundraising CRM system, such as Salesforce, Slate Advancement, or Dynamics365.
Strong financial acumen, including the ability to analyze fundraising data and use metrics to drive program decisions.
Ability to develop strategic and comprehensive constituency-management and revenue plans and execute them to achieve goals and objectives.
Ability to build trust and strong collaborative working relationships.
Excellent interpersonal and leadership skills, including the ability to form and mobilize intra-organizational teams.
Strong communication, presentation, facilitation, negotiation, and relationship-building skills.
Excellent project management skills.
Strong knowledge of organizational evolution work in preparation for campaign planning.
Demonstrated commitment to service, quality, accountability, collaboration, and continuous improvement.
Strong computer experience, including effective use of Microsoft Office products such as Outlook, Teams, Word, PowerPoint, and Excel.
Availability to work a flexible schedule, including nights and weekends as required by business needs.

Nice To Haves

Advanced degree.
Demonstrated success implementing comprehensive development systems as part of a growth strategy.
Direct participation in comprehensive campaign planning.
Strong working knowledge of prospect management, moves management, pipeline development, and CRM implementation in support of campaign planning.
Experience working within higher education.
Team-building values and an entrepreneurial mindset to achieve positive organizational change and forward movement.
Commitment to innovation and experimentation in building growth strategies.

Responsibilities

Plan, oversee, and manage successful implementation of a Customer Relationship Management (CRM) system.
Establish business practices for integrating data management systems and standards across business needs and solutions.
Create and oversee standards for data governance, data integrity, data reporting, and the ongoing data management plan.
Oversee development of the CIA’s geographical map defining key regional areas by constituency.
Partner with the Vice President and campaign counsel on feasibility studies, goal setting, and project management for all programmatic components of the plan.
Develop and implement measurable KPIs to monitor pipeline development, solicitation activity, funds raised, and other campaign-readiness indicators.
Work with the stewardship team to develop recognition activities that support donor retention.
Oversee and manage gift acceptance and naming decisions in support of institutional priorities and excellent donor relations.
Lead, coach, and develop the Development Operations team, setting expectations for performance, accountability, collaboration, and service.
Establish roles, processes, tools, and operating standards to support consistent service delivery.
Coach and mentor team members as needed.
Prepare materials for Board of Trustees and campaign committee meetings and support the Vice President on fundraising-related workflows.
Perform any and all other duties as assigned.