Director, Campaign Operations

City Year • Boston, MA

4d • Hybrid

About The Position

The Director, Campaign Operations reports to the SVP, Growth & Revenue and leads the operating system for City Year’s campaign. The role translates campaign goals into coordinated organizational action by building governance structures, operating rhythms, reporting tools, and accountability mechanisms that keep campaign leadership informed, stakeholders aligned, and teams focused on objectives.

The Director works with Development and campaign leadership to maintain forecasts, pipeline visibility, stakeholder engagement plans, and leadership-ready reporting. The role uses campaign data to produce practical insights and recommendations, coordinates touchpoints with campaign leaders, volunteers, donors, ambassadors, and board members, and develops workflows, templates, tools, and processes that support consistent and effective campaign execution.

This is a Boston-based position requiring in-office work three times per week. The stated annual compensation range is $80,000–$108,000, commensurate with experience and location.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• Minimum 8–12 years of progressive experience in campaign management, fundraising operations, strategic operations, program management, revenue operations, or organizational effectiveness.
• Experience supporting complex, multi-year fundraising campaigns or large-scale organizational initiatives.
• Ability to build credibility and manage accountability with senior executives, board members, campaign volunteers, donors, and cross-functional leaders.
• Strong analytical, facilitation, executive communication, forecasting, and performance management skills.
• Ability to coordinate multiple priorities, workstreams, risks, dependencies, and stakeholders across a matrixed organization.
• Strong understanding of constituent relationship management systems, campaign reporting tools, dashboards, and data governance practices.
• Authorized documentation to work in the United States.

Nice To Haves

• Experience in a national education, youth development, nonprofit, social impact, or campaign environment.
• Track record building and managing operating systems for complex initiatives involving multiple leaders, teams, and stakeholders.
• Experience developing executive dashboards, scorecards, campaign forecasts, pipeline reports, and milestone tracking tools.
• Strong facilitation skills and ability to prepare executives, volunteers, and senior leaders for effective decision-making and follow-through.
• Experience working in a matrixed organization across national and local teams.
• Experience strengthening campaign operations, Program Management Office practices, revenue operations, or organizational effectiveness systems.

Responsibilities

• Lead the campaign’s operating rhythm, including governance, meeting cadences, decision-making structures, and follow-through across major workstreams.
• Manage campaign dashboards, milestones, action items, risks, dependencies, and accountability tools, ensuring clear ownership and visibility into progress.
• Monitor progress against campaign goals, identify barriers, and escalate risks or resource needs with recommended next steps.
• Partner with Development and campaign leadership to maintain campaign forecasts, pipeline visibility, and progress tracking.
• Optimize data across platforms to provide accurate, timely, actionable insights; translate data into recommendations and leadership-ready reporting.
• Build engagement plans and calendars for campaign leaders, volunteers, donors, ambassadors, board members, and other key stakeholders.
• Coordinate campaign communications, briefings, stakeholder touchpoints, and leadership follow-up.
• Design workflows, templates, tools, and processes that improve consistency, efficiency, and campaign execution.
• Coordinate priorities, workstreams, risks, dependencies, and stakeholders across the organization.
• Support campaign planning, prioritization, and decision-making through reporting and data-informed insights.

Benefits

• Vacation, sick days, and organization holidays.
• Medical, dental, and vision coverage.
• Life, accidental death and dismemberment, and disability coverage.
• Flexible Spending Accounts (FSA).
• 401(k) plan(s).
• Other benefits made available under City Year policies and applicable plan documents.

What This Job Offers

• Job Type: Full-time
• Career Level: Director