Director, Campaign Operations

City Year • Boston, MA

6d • $80,000 - $108,000 • Hybrid

About The Position

Reporting to the SVP, Growth & Revenue, the Director, Campaign Operations will help City Year bring an ambitious campaign to life by translating campaign goals into coordinated action across the organization. The role owns the campaign management system, including governance structures, operating rhythms, reporting tools, and accountability mechanisms that keep leadership informed, stakeholders aligned, and teams focused on campaign objectives.

This Boston-based role requires working in the office three times a week. The Director leads campaign operations and partners with Development and campaign leadership on forecasts, pipeline visibility, stakeholder engagement plans, and leadership-ready reporting. The role also coordinates stakeholder touchpoints and strengthens workflows, templates, and processes to support effective campaign execution.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 8–12 years of progressive experience in campaign management, fundraising operations, strategic operations, program management, revenue operations, or organizational effectiveness.
• Experience supporting complex, multi-year fundraising campaigns or large-scale organizational initiatives.
• Ability to build credibility and manage accountability with senior executives, board members, campaign volunteers, donors, and cross-functional leaders.
• Strong analytical, facilitation, executive communication, forecasting, and performance management skills.
• Ability to coordinate multiple priorities, workstreams, risks, dependencies, and stakeholders across a matrixed organization.
• Strong understanding of constituent relationship management systems, campaign reporting tools, dashboards, and data governance practices.
• Authorized documentation to work in the United States of America.

Nice To Haves

• Experience in a national education, youth development, nonprofit, social impact, or campaign environment.
• Track record building and managing operating systems for complex initiatives with multiple leaders, teams, and stakeholders.
• Experience developing executive dashboards, scorecards, campaign forecasts, pipeline reports, and milestone tracking tools.
• Strong facilitation skills and ability to prepare executives, volunteers, and senior leaders for effective decision-making and follow-through.
• Experience working in a matrixed organization across national and local teams.
• Experience strengthening campaign operations, Program Management Office practices, revenue operations, or organizational effectiveness systems.

Responsibilities

• Lead the campaign’s operating rhythm, including governance, meeting cadences, decision-making structures, and follow-through.
• Manage campaign dashboards, milestones, action items, risks, dependencies, and accountability tools.
• Monitor progress against campaign goals, identify barriers, and escalate risks or resource needs with recommended next steps.
• Maintain campaign forecasts, pipeline visibility, and progress tracking in partnership with Development and campaign leadership.
• Optimize data across platforms to provide accurate, timely, actionable insights.
• Translate data into recommendations and leadership-ready reporting to support planning, prioritization, and decision-making.
• Build engagement plans and calendars for campaign leaders, volunteers, donors, ambassadors, board members, and other key stakeholders.
• Coordinate communications, briefings, touchpoints, and leadership follow-up.
• Design workflows, templates, tools, and processes that improve consistency, efficiency, and campaign execution.

Benefits

• Vacation, sick days, and organization holidays for eligible full-time employees.
• Medical, dental, and vision coverage.
• Life, accidental death and dismemberment, and disability coverage.
• Flexible Spending Accounts (FSA).
• 401(k) plan(s).
• Other benefits offered under the applicable company policies and plan documents.

What This Job Offers

• Job Type: Full-time
• Career Level: Director