Director, Design Center Operations & End-User Services

Celestica International LP • Richardson, TX

14d

About The Position

Celestica is seeking a hands-on, high-velocity Director of Design Center Operations & End-User Services to lead frontline IT service delivery, endpoint engineering, and site support operations across global engineering design hubs. The role supports more than 2,500 global R&D, hardware, software, and AI engineers, with a focus on delivering a developer-centric support ecosystem tailored to specialized engineering needs, including native Linux laptop builds, workstation hardware, high-privilege access allowlisting, and rapid lab support.

The Director leads a team of 17+ technical specialists across North America and Asia, covering R&D lab network support, endpoint management, Zero-trust endpoint security tools allowlisting, and site support. The position owns the end-to-end frontline experience, with the goal of making IT a force multiplier for engineering productivity and release velocity.

Requirements

• 8+ years of progressive IT service delivery or site support leadership experience in engineering-centric, hardware, software, or high-tech manufacturing organizations.
• Proven experience managing multi-site or global support teams of 10+ direct or indirect technicians and systems administrators.
• Demonstrated success supporting technical end users such as developers, chip designers, or embedded systems engineers who require non-standard environments.
• Deep technical familiarity with native Linux desktop environments, including Ubuntu, RHEL, and CentOS, as well as Windows Enterprise and macOS deployment frameworks.
• Exposure to application allowlisting or Zero-trust endpoint tools, such as CyberArk, Jamf, or Intune.
• Solid understanding of physical networking, including patching, VLANs, and basic switch configuration, and local lab hardware maintenance.
• Proficiency with modern ITSM platforms such as ServiceNow and Jira Service Management, and data-driven ticket analysis.
• Patient, solution-oriented leadership and the ability to solve complex technical roadblocks for engineering stakeholders.
• Hands-on player-coach approach, including willingness to troubleshoot complex endpoint builds or lab network issues.

Responsibilities

• Build and manage a specialized Tier 1/2/3 technical support function tailored to hardware and software engineering teams.
• Establish SLA benchmarks and incident triage workflows for developer-impacting issues to minimize engineering downtime across sites.
• Drive automated IT onboarding and access provisioning so new engineers have hardware, access keys, and build environments on their first day.
• Oversee provisioning, patching, and hardware lifecycle management for high-performance engineer laptops and workstations across Linux, Windows, and macOS.
• Direct Zero-trust endpoint security tools specialists in Toronto and Asia who manage application allowlisting, kernel-level drivers, and developer elevation requests.
• Partner with infrastructure and security teams to support jump host access, containerized developer VMs, and IDE completions.
• Manage physical site IT operations and hands-and-feet support across design centers in North America and Asia.
• Direct R&D lab network support staff responsible for local cabling, physical switch/router racking, jump host maintenance, and hardware troubleshooting in R&D testing labs.
• Manage local IT procurement, spare parts inventory, warranty replacements, and local vendor relationships across regional engineering facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed