Director, Data Center Operations

Oracle•Ashburn, VA

2d•$146,300 - $306,400

About The Position

The Director, Data Center Operations oversees operations for multiple data center sites and teams within a region, setting strategic direction for operational performance monitoring, network evaluation, capacity analysis, and continuous improvement in collaboration with executive leadership. The role supports complex technical issues and implements advanced automation, incident management, and root cause analysis protocols to ensure operational excellence and alignment of the knowledge base with department goals. The Director leads new region builds and expansions, serving as the primary liaison with senior project teams and data center engineering leadership to coordinate resources, timelines, long-term capacity needs, and standards. The position also directs installations, repairs, inventory management, and logistics across data centers; establishes best practices for component upgrades; advises on large-scale purchases; and drives proactive maintenance and lifecycle management to promote facility efficiency and stability. The role oversees and develops multiple teams, guides complex projects and initiatives, fosters cross-functional partnerships, addresses complex operational and technical problems, supports continuous learning and improvement, and collaborates with HR on talent strategy and hiring and promotion processes.

Responsibilities

Lead data center site portfolio operations as country leader, typically overseeing one or more sites and teams in a region.
Set strategic direction for data center operations performance monitoring in collaboration with executive leadership.
Define strategic direction for network performance evaluation and analysis of physical, power, and cooling capacity.
Direct continuous improvement efforts to achieve KPIs and objectives.
Oversee support for escalated, complex technical issues across multiple data centers.
Establish strategies for issue triage using automation, scheduling, and monitoring tools.
Standardize and document issues, processes, and solutions, and maintain a comprehensive, accurate, strategically aligned data center knowledge base.
Oversee incident and crisis management strategy in alignment with business continuity plans.
Establish root cause analysis best practices following incidents or crises and update documentation to capture improvements.
Set strategic direction and oversee new region builds and expansion activities, onsite and remotely.
Liaise with senior project teams and data center engineering leadership to organize resources, manage timelines, and address long-term capacity needs for expansion projects and site builds.
Collaborate with project teams to ensure world-class standards across expansion projects and site builds.
Direct installations, repairs, inventory management, and logistics across multiple data centers.
Establish standards and best practices for component replacements and upgrades.
Advise on and manage large-scale data center purchases or upgrades.
Ensure proactive maintenance and lifecycle management strategies for facility efficiency and stability, including containment, airflow and pressure, and power trains.
Oversee multiple teams managing complex projects and initiatives; monitor timelines, deliverables, and budgets where applicable, delegate work, set priorities, and adjust resources or timelines as business needs change.
Lead cross-functional collaboration and partnerships with business leaders, stakeholders, and customers; promote transparency and inclusivity by seeking and leveraging diverse perspectives.
Provide oversight and coaching on complex operational and technical issues, highly complex data analysis, ambiguous problems, and root cause identification.
Pursue strategic learning opportunities, build team expertise and innovative skills, identify organizational skill gaps, and evaluate learning strategies.
Empower teams to develop and implement process, protocol, and workflow improvements; review improvement roadmaps for strategic alignment and return on investment.
Drive team performance through feedback and coaching, align individual development goals with organizational initiatives, and ensure consistent talent development practices.
Collaborate with HR to implement talent strategy through hiring and promotion processes.