Director, Customer Success- New Hyde Park, NY

Compass Group•Town of North Hempstead, NY

9d•$105,000 - $115,000•Hybrid

About The Position

The Director, Customer Success plays a critical role within Coffee Distributing Company’s (CDC) Account Management Team, leading strategic efforts to grow and retain CDC Direct business. Duties include driving customer satisfaction, team development, client retention, and operational excellence across key markets.

Requirements

7+ years of experience in account management and/or customer service
Demonstrated ability to prepare, analyze, and present complex business reviews to clients
Proven success in business growth and retention
Strong communication, presentation, and negotiation skills
Ability to prioritize, multitask, and adapt in an agile environment
Adapt easily to new and proprietary technologies
Willingness to travel locally (~20%)

Nice To Haves

Bachelor’s degree or equivalent experience

Responsibilities

Drive performance of the Direct Account Management team by leading Account Managers in strengthening customer retention and accelerating growth
Build and maintain relationships with CDC’s key customers across NY, NJ, and CT
Enhance the operating model incorporating success metrics, such as Client Health and Satisfaction, resulting in consistent and exception customer experiences
Champion corporate initiatives, fostering a culture of accountability and hospitality
Analyze business metrics and trends to inform retention strategies
Link customer experience improvements to measurable business outcomes

Benefits

Car allowance
Cell phone stipend
Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)