Director, Customer Program Management Data Center GPU

Advanced Micro Devices, Inc • Bellevue, WA

3d

About The Position

AMD is seeking a Director, Customer Program Management — Data Center GPU to lead end-to-end program execution and customer success for datacenter GPU products. The role owns program strategy and delivery across OEM/ODM partners, cloud service providers, and end clients, supporting platform development, cluster deployment, performance tuning, customer satisfaction, and adoption and uptime of AMD datacenter GPU solutions.

The position aligns business development, engineering, product, support, and go-to-market teams to translate customer requirements into executable programs and drive disciplined execution from design through deployment and sustained operations. The successful candidate brings technical credibility in datacenter GPU systems and large-scale deployments, leadership in program and customer management, and experience working with OEMs/ODMs, CSPs, and AI end customers on platform development, validation, cluster bring-up, optimization, and post-deployment support.

The role is based in Bellevue, Washington; Austin, Texas; or Santa Clara, California, and requires travel to customer sites. It is not eligible for visa sponsorship.

Requirements

• Bachelor’s degree in Computer Science, Electrical Engineering, Computer Engineering, or a related technical field.
• Extensive relevant technical and management experience, including significant experience with datacenter hardware and software program execution.
• Deep understanding of datacenter infrastructure, server architectures, Linux, containerization, virtualization, GPU software stacks such as ROCm and its driver ecosystem, and performance tuning methodologies.
• Experience driving proof-of-concept projects to production ramps at scale and managing complex validation, debugging, and release activities in post-silicon environments.
• Strong operational discipline and experience defining KPIs such as uptime, MTTR, and deployment velocity and delivering measurable improvements.
• Excellent executive communication skills and experience engaging with senior customer and partner leadership.
• Experience in program management, systems engineering, customer success, or technical account management at scale.
• Ability to travel to customer sites.

Nice To Haves

• Advanced degree preferred.
• Proven track record leading large, cross-functional customer programs for datacenter GPUs, accelerators, or server platforms with OEM/ODM and CSP partners.

Responsibilities

• Own end-to-end customer programs for datacenter GPU engagements, from platform definition with OEM/ODM partners through cluster deployment and long-term operational success.
• Coordinate engineering, system validation, ROCm and ecosystem integration, performance tuning, and support teams to meet customer satisfaction and uptime targets, resolve issues rapidly, and prevent recurrence.
• Lead technical engagements for proof-of-concept, development, validation, performance tuning, and production ramp with CSPs, OEMs/ODMs, systems integrators, and direct enterprise customers.
• Define and enforce program governance, milestones, KPIs such as time-to-production, uptime, and MTTR, risk mitigation plans, and stakeholder communication cadence.
• Partner with Product Management and Engineering to provide customer-driven feedback on hardware, firmware, and software priorities and influence roadmaps.
• Oversee customer-facing support and escalation processes, including second-level engineering support, release coordination, and software and firmware upgrade strategies.
• Develop and scale repeatable playbooks, tools, and validation methodologies for large-scale deployments and cluster management.
• Represent AMD in senior customer and partner forums, negotiate technical and operational commitments, and lead cross-functional responses to major incidents.
• Collaborate with GTM, marketing, and partner teams on instance and product positioning, case studies, and customer references to accelerate adoption.

What This Job Offers

• Job Type: Full-time
• Career Level: Director