Director, Customer Management

Compass Datacenters • Dallas, TX

10d

About The Position

The Director of Customer Management is responsible for cultivating strong customer relationships, driving revenue growth through strategic leasing, and ensuring seamless collaboration across internal teams. This role acts as a trusted advisor to customers and a key connector within Compass, balancing strategic priorities with operational execution.

Requirements

• 10+ years of experience in customer management, strategic account leadership, or enterprise sales within technology, real estate, or data center sectors.
• Demonstrated success in achieving revenue targets and managing complex negotiations.
• Proficiency with CRM systems (Zoho preferred) and organizational mapping tools (LucidChart).
• Bachelor’s degree in Business, Finance, Marketing, or related field required; MBA preferred.
• Fluent professional proficiency in English is required.
• Strong relationship-building and negotiation capabilities.
• Exceptional communication and presentation skills, with the ability to articulate strategic priorities clearly.
• Skilled at managing multiple priorities under pressure while maintaining a collaborative approach.
• Analytical mindset with ability to interpret data and generate actionable insights.
• Understanding data center industry trends and customer requirements.

Nice To Haves

• MBA preferred.
• Additional language skills relevant to the market are a plus.

Responsibilities

• Represent Compass in the marketplace, building trust and expanding customer partnerships while identifying new opportunities for growth.
• Deliver on Net Operating Income (NOI) objectives through effective leasing strategies and proactive customer engagement.
• Coordinate cross-functional teams during complex deal cycles, ensuring alignment on priorities, timelines, and deliverables.
• Maintain transparency and internal awareness through consistent communication and detailed reporting.
• Oversee post-lease handover processes, ensuring accuracy and clarity through standardized documentation and visuals.
• Develop account roadmaps and organizational charts to strengthen customer engagement and expand relationship depth.
• Lead Quarterly Business Reviews (QBRs) to evaluate performance and identify areas for improvement.
• Collaborate with marketing and product teams to align offerings with customer needs and market trends.
• Monitor competitive landscape and industry developments to inform strategic decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director