Director, Product Management, Customer Management Platform Strategy Lead
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team: Do you want to steer the strategic vision for how Capital One manages its relationships with millions of customers? Do you want to drive innovation at the financial heart of a fortune 100 bank? Do you want to set and realize the strategy for the heart of Capital One’s profitability for years to come? The DaaS Customer Management team owns the key platforms that power many of our relationships with customers, including everything from marketing to new customers to managing credit limits for existing customers. Our mission is to deliver the technology ecosystem needed to meet customers with the right offers and experiences in every moment. These platforms are on the cusp of a major investment cycle to support enterprise-wide innovation initiatives and potentially a complete rebuild. We are on a journey to unlock new customer experiences and paradigms for how we enable customer management, and you could be at the driver’s seat of that strategy. We’re looking to hire a product leader who spikes in both deep technical understanding and long-term business strategy to rapidly refine work for multiple platform projects that are critical to unlocking the next horizon of how we can support customers & unlock business leverage Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Requirements
- Bachelor's degree in any field and at least 5 years of Product Management experience
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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What This Job Offers
Job Type
Full-time
Career Level
Director
