Director, Product Management, Customer Management Platform Lead
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team: Do you want to set and drive the platform vision for one of Capital One Card’s most significant profit centers? Do you want to directly impact the customer experiences of the many millions of existing Capital One and Discover customers who rely on their credit line and borrowing capabilities every year? The Line and Balance Transfer team owns the platforms that power the customer experiences and accurate delivery of our credit limit increases, decreases, and balance transfers. These strategies are existentially important to Capital One’s bottom line– credit line increase programs drive massive business and customer value every year. These platforms are on the cusp of a major investment cycle and potentially a complete rebuild. We are on a journey to unlock new customer experiences and paradigms for how we offer line and balance transfers to customers, and you could be at the driver’s seat of that strategy. This role will lead the line and balance transfer teams (4-6 direct reports, partnering with multiple tech teams), and will be responsible for: * Ongoing delivery of high-leverage capabilities and updates that are critical to keeping our business evolving * Defining and refining the vision for the next generation platform that we’ll be running our line strategies on * Recruiting, coaching, and unleashing the members of the product team * Ensuring we keep one of the most important aspects of our business well-managed, to be both audit- and customer-ready Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: * Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions * Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence * Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value * Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks * Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Requirements
- Bachelor's degree in any field and at least 5 years of Product Management experience
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
Responsibilities
- Ongoing delivery of high-leverage capabilities and updates that are critical to keeping our business evolving
- Defining and refining the vision for the next generation platform that we’ll be running our line strategies on
- Recruiting, coaching, and unleashing the members of the product team
- Ensuring we keep one of the most important aspects of our business well-managed, to be both audit- and customer-ready
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
- performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
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What This Job Offers
Job Type
Full-time
Career Level
Director
