Director, Creative Operations
About The Position
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. This is a fully remote position and can be based anywhere within the U.S. The Director of Creative Operations leads the systems, workflows, and tools that enable impactful storytelling at scale. This role manages a team of operations specialists, asset managers, and business affairs staff while partnering closely with Project Management, Marketing Operations, Strategy, and Growth teams. A strategist and people leader, this role ensures priorities, resources, and timelines are aligned across departments. The Director oversees budgets, tools, and rights compliance while championing automation, integration, and continuous improvement. As a steward of volunteer and community storytelling, this leader ensures ethical use of voices and content that amplify ACS’s mission.
Requirements
- Bachelor’s degree in Marketing, Communications, Business Administration, or related field.
- 10+ years of progressive experience in creative/marketing operations or related fields within agency, in-house, or nonprofit settings.
- Proven success leading teams (remote or hybrid), including performance management, coaching, and professional development.
- Strong record of workflow optimization and operational excellence (intake, approvals, capacity planning, fulfillment).
- Hands-on experience with creative technology platforms (Workfront, Monday.com, Asana, DAMs/MAMs, workflow automation).
- Experience in rights management (contracts, licensing, IP, release compliance).
- Budget management experience including forecasting, vendor management, and tool investments.
- Familiarity with AI and data-driven insights to enhance efficiency and scale.
- Change management expertise in leading teams through new tools, workflows, and transformations.
- Inspirational people leader who builds inclusive, high-performing teams.
- Strong collaborator with excellent communication and stakeholder alignment skills.
- Strategic thinker with hands-on execution ability.
- Skilled at defining and reporting operational metrics.
- Resilient and adaptable in a fast-paced, mission-driven environment.
Responsibilities
- Lead and develop the Creative Operations team (operations specialists, asset managers, business affairs) by setting priorities, fostering accountabiality, and coaching for growth.
- Design and optimize workflows — streamline intake, approvals, resourcing, and delivery pipelines with a focus on automation, scalability, and SLA-driven efficiency.
- Align resources and priorities — partner with Project Management and Marketing Operations to integrate creative operations into campaign execution and capacity planning.
- Oversee business affairs and rights management — contracts, licensing, IP, and volunteer/community release compliance.
- Implement and manage creative technology platforms (proofing, MAM/DAM integrations, Monday.com, automation, AI tools) to improve visibility, version control, and workflow efficiency.
- Build team capacity and future skills — develop evolving Creative Ops roles (DesignOps, MediaOps, CreativeOps), support training, and strengthen retention.
- Safeguard mission storytelling — ensure volunteer and community stories are ethically sourced, attributed, and leveraged responsibly.
- Track and report on operational performance metrics (throughput, cycle time, SLA compliance, capacity utilization, error rates), using insights for continuous improvement.
Benefits
- ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
- Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
1,001-5,000 employees
