Director, Corporate Operations

Wingstop•United States,

2d•Hybrid

About The Position

The Director, Corporate Operations is a multi-market enterprise operator responsible for overseeing 25–30 corporate-owned restaurants through a team of Senior District Managers and District Managers. This role is accountable for regional P&L performance, operational execution and brand standards, leadership development and bench strength, performance consistency across restaurants, and scalability of the corporate operating model. This is not a coordination role, but a performance ownership and leadership role at scale.

Requirements

10+ years of progressive multi-unit restaurant leadership experience
Proven experience leading leaders (District Manager level or above)
Strong ownership of P&L performance across multiple markets
Deep understanding of restaurant-level economics
Experience improving underperforming markets at scale
High data literacy and comfort with performance dashboards
Ability to influence and align senior stakeholders
Willingness to travel frequently (50–75%)

Responsibilities

Own regional performance across sales, profitability, and EBITDA
Deliver Same Store Sales growth aligned with enterprise targets
Improve restaurant-level margins through disciplined labor and cost management
Identify and remove structural barriers to profitability
Drive financial transparency and accountability across all locations
Lead, coach, and develop Senior District Managers
Build a strong leadership bench of District Managers and Restaurant Leaders
Establish clear performance expectations and accountability standards
Conduct talent reviews, succession planning, and development planning
Actively develop future field leaders for broader organizational roles
Ensure consistent execution of brand standards across all restaurants
Drive performance across speed of service, accuracy, hospitality, food safety and quality
Reduce performance variability between top and bottom quartile locations
Establish disciplined business routines (QBRs, performance reviews, audits)
Ensure execution of all operational initiatives and programs
Identify underperforming markets and implement turnaround strategies
Hold Senior District Managers accountable for results
Establish clear KPIs and performance expectations
Create structured escalation and recovery plans
Drive a culture of urgency and accountability
Partner cross-functionally with Marketing, Supply Chain, Finance, Training, and Technology
Ensure field initiatives are executable and economically viable
Provide field insights to inform enterprise strategy
Support testing, rollout, and scaling of new initiatives
Ensure operational readiness for new restaurant openings
Support development and expansion plans
Identify opportunities to improve operating model scalability
Lead pilot programs and validate operational improvements
Drive innovation while protecting brand standards

Benefits

Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room