Senior Director of Operations — Corporate

SecurTec • West Palm Beach, FL

4d • Onsite

About The Position

This position serves as the second-in-command of the Operations function at SecurTec, partnering closely with and reporting directly to the Vice President of Operations. The Senior Director of Operations is responsible for the day-to-day execution and continued maturation of SecurTec's operational organization across all field and management functions. The Senior Director of Operations is a senior leadership role at SecurTec's West Palm Beach corporate headquarters. The position acts as the operational right hand to the VP of Operations — translating strategic direction into execution, holding the operations leadership team accountable, and ensuring SecurTec delivers consistent, high-quality service across every client contract. The Senior Director owns the operational rhythm of the company: performance management, contract execution, client satisfaction, operational standards, and the development of the operations leadership bench.

Requirements

• 10+ years of progressive experience in security operations, military, law enforcement, or large-scale field operations leadership
• 5+ years of senior management experience leading multi-site operations with managers reporting up
• Demonstrated success leading teams of 250+ field personnel across multiple client sites or contracts
• Strong command of operational performance management, KPIs, and accountability systems
• Excellent leadership, communication, and executive presence; able to operate effectively with both field personnel and executive leadership
• Proven ability to manage client relationships at the executive level
• Strong analytical and problem-solving skills
• Ability to make sound decisions under pressure during incidents and emergencies
• Ability to pass a background check and drug screening

Nice To Haves

• Bachelor's degree in Security Management, Business Administration, Criminal Justice, Homeland Security, or related field; advanced degree a plus
• Prior military or law enforcement leadership background
• Industry certifications such as CPP, PSP, or PCI
• Experience scaling operations within a growing security services firm
• Experience supporting government, critical infrastructure, or enterprise clients

Responsibilities

• Serve as the deputy to the VP of Operations, with authority to act on the VP's behalf when required
• Lead and develop the Operations leadership team, including Security Managers, Site Supervisors, and other operations leadership across SecurTec's portfolio
• Drive operational performance, contract compliance, client satisfaction, and quality standards across all client sites
• Establish and maintain operational KPIs, dashboards, and reporting cadences for the VP and executive leadership
• Lead recurring operational reviews, site audits, and performance management processes
• Partner with the VP of Operations on strategic planning, contract growth, mobilizations, demobilizations, and resource allocation
• Serve as a senior point of escalation for client concerns and high-impact operational issues
• Coordinate cross-functionally with Finance, Human Resources, Talent Acquisition, Compliance, and the GSOC to ensure alignment across the company
• Lead operational due diligence on new contracts, including staffing models, post structure, and scope feasibility
• Develop and continuously improve operational SOPs, post orders, training programs, and accountability systems
• Support emergency and disaster response operations alongside the VP of Operations and GSOC leadership
• Build the operations leadership bench through mentorship, development planning, and succession planning

Benefits

• $80,000 – $90,000 per year
• Health, dental, and vision insurance
• Paid time off (PTO)
• 401(k) retirement plan
• Life insurance
• Paid training and continuing education opportunities
• Career growth within a respected and expanding security firm

What This Job Offers

• Job Type: Full-time
• Career Level: Senior