Executive Director Corporate Operations

Coastal Health•Orange Park, FL

5d•Hybrid

About The Position

The Executive Director of Corporate Operations provides strategic leadership and operational oversight of centralized support functions across a multi-specialty healthcare organization, including primary care and specialty services. This role is responsible for optimizing referral management, patient access, and clinical support services to ensure seamless coordination of care across the continuum. The Executive Director partners with executive, operational, and clinical leadership to enhance access, improve patient and provider experience, and support integrated, high-quality care delivery across all service lines.

Requirements

Bachelor’s degree in Healthcare Administration, Business, or related field (required)
10 years of progressive leadership experience in healthcare operations
3+ years in a senior leadership role within a multi-specialty medical group, health system, or MSO
Demonstrated experience supporting both primary care and specialty operations
Strong understanding of multi-specialty workflows, including referral management and care coordination
Expertise in patient access strategy and centralized operations
Proven ability to drive process improvement across diverse service lines
Strong analytical, problem-solving, and decision-making skills
Excellent communication and executive presence

Responsibilities

Develop and execute strategies to support efficient, integrated operations across primary care and specialty services
Drive initiatives that improve care coordination, access to specialty services, and network utilization
Partner with executive leadership to align centralized operations with organizational growth and multi-specialty expansion
Provide oversight of the following centralized departments: Referral Management, Patient Support Services, Clinical Support Services
Ensure timely, accurate coordination of internal and external referrals, including specialty access, authorizations, and tracking to completion
Oversee centralized scheduling, call center operations, and patient access across multiple service lines
Support clinical workflows including training teams, EHR support, care coordination, and cross-specialty support functions
Ensure consistent, standardized workflows that support both primary care and specialty practices
Improve processes that reduce leakage and enhance continuity of care within the network
Establish and monitor KPIs across service lines
Utilize data to identify gaps in access, referral patterns, and operational performance across specialties
Implement targeted improvement initiatives based on performance trends
Champion a coordinated, patient-centered approach to access and navigation across primary and specialty care
Collaborate with providers to ensure referral processes and support services enhance care delivery and reduce administrative burden
Improve communication pathways between primary care and specialty teams
Ensure adherence to regulatory requirements and organizational policies related to patient access, referrals, and clinical support services
Support quality and care coordination initiatives, including those tied to value-based care models
Maintain audit readiness and promote best practices in patient confidentiality and service excellence
Lead, mentor, and develop leaders across centralized support functions
Build a high-performing, collaborative culture focused on service excellence and accountability
Support workforce planning to meet the needs of a growing multi-specialty organization
Partner with IT to optimize systems supporting multi-specialty scheduling, referral management, and clinical workflows
Lead implementation of tools that improve coordination between primary care and specialty services (e.g., referral tracking platforms, access optimization tools)
Leverage technology, including automation and AI where appropriate, to improve efficiency and patient access
Work closely with primary care and specialty leadership to ensure alignment of centralized services with practice needs
Collaborate with population health, care management, and quality teams to support integrated care delivery
Serve as a liaison between corporate operations and practice locations to ensure consistency and responsiveness