Director, Corporate Accounts, North America Clinical

Nova Biomedical•Waltham, MA

1d•$190,000 - $225,000

About The Position

The Director, Corporate Accounts is responsible for developing, managing, and expanding Nova Biomedical’s strategic relationships with Group Purchasing Organizations (GPOs), Integrated Delivery Networks (IDNs), health systems, and other enterprise healthcare customers across North America. The role serves as the primary executive liaison between Nova and its largest strategic accounts, leading contract negotiations, driving adoption of Nova’s clinical diagnostic solutions, and supporting successful execution of enterprise partnerships. The Director collaborates with Sales, Marketing, Clinical Affairs, Service, Operations, Finance, and executive leadership to maximize customer value, improve business performance, and identify long-term growth opportunities. The role requires understanding healthcare systems, navigating complex stakeholder environments, and translating strategic agreements into operational partnerships with measurable business results. The position is field-based in the U.S. and involves approximately 35–50% travel throughout North America, including travel to customer sites, industry meetings, GPO conferences, and Nova locations. Compensation is listed as a target base salary range of $190,000–$225,000 per year, commensurate with experience and potentially varying by location, skills, and education.

Requirements

Bachelor’s degree required.
At least 10 years of experience in healthcare, diagnostics, medical devices, laboratory services, or related healthcare markets.
Demonstrated success managing GPO, IDN, national account, or enterprise healthcare relationships.
Significant experience negotiating complex commercial agreements and strategic partnerships.
Strong understanding of hospital systems, laboratory operations, healthcare procurement, and purchasing structures.
Experience engaging senior executives and influencing decision-making within large healthcare organizations.
Exceptional relationship-building and executive communication skills.
Strong negotiation and influencing capabilities.
Financial and business acumen, including the ability to evaluate commercial opportunities.
Ability to manage multiple strategic initiatives and stakeholders simultaneously.
Strong problem-solving and project management skills.
Ability to lead through influence across cross-functional teams.
Comfort operating in complex, matrixed organizations.
Ability to travel throughout North America approximately 35–50%.
Ability to work at a computer for extended periods.
Ability to lift and carry up to 25–50 pounds as required.
Ability to communicate effectively via phone, video, and written communication.
Ability to occasionally move about the office to access meetings or resources.

Nice To Haves

Advanced degree in Business, Healthcare Administration, Life Sciences, or a related field.

Responsibilities

Own the full lifecycle of strategic corporate accounts, including GPOs, IDNs, health systems, laboratory networks, and other enterprise customers.
Develop and maintain executive-level relationships with supply chain leaders, laboratory administrators, clinical stakeholders, procurement teams, and healthcare executives.
Serve as Nova’s primary point of contact for designated corporate accounts and strategic partnerships.
Develop account-specific business plans focused on revenue growth, market share expansion, and long-term partnership success.
Lead negotiations for national and regional purchasing agreements, contract renewals, and amendments.
Collaborate with internal stakeholders to develop pricing strategies, business cases, and commercial proposals.
Ensure contract terms align with customer requirements and Nova’s business objectives.
Monitor contract compliance, performance commitments, and key partnership deliverables.
Partner with regional commercial teams to execute strategic account plans and implement corporate agreements successfully.
Coordinate cross-functional resources to support customer onboarding, product adoption, training, and ongoing account management.
Lead regular business reviews with customer leadership to assess performance, identify opportunities, and address challenges.
Proactively resolve issues and remove barriers that could affect customer satisfaction or business growth.
Build trusted relationships across multiple levels of customer organizations, including clinical leaders, laboratory directors, supply chain executives, procurement teams, and C-suite stakeholders.
Act as the voice of the customer internally and advocate for initiatives that strengthen partnership performance.
Maintain a strong network of healthcare industry contacts and thought leaders.
Identify opportunities to expand Nova’s presence within existing health systems and corporate accounts.
Collaborate with commercial leadership to develop market access strategies and growth initiatives.
Support business development efforts with prospective strategic accounts and enterprise customers.
Analyze healthcare market trends, consolidation activity, competitive positioning, and customer needs to inform strategic planning.
Track account performance, contract utilization, and growth metrics.
Use customer, market, and operational data to identify opportunities for improvement and expansion.
Provide regular forecasts, business reviews, and strategic recommendations to leadership.
Share customer insights with Product Management, Marketing, and Commercial teams to support future growth initiatives.
Travel throughout North America approximately 35–50%, visiting customer sites, industry meetings, GPO conferences, and Nova locations as required.

Benefits

Flexible medical, dental, and vision coverage
Competitive 401(k) company match
Bonus program
Generous paid time off
Paid holidays
Tuition reimbursement
Hybrid and flexible work arrangements
Professional development, engagement, and events
Company marketplace for lunch and snacks at the Norwood, Billerica, and Westbrook offices
Company-subsidized cafeteria at the Waltham office