Director, Contract Solutions

Epiq•Austin, TX

About The Position

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Requirements

Serve as CLM subject matter expert (SME) and project/program leader in billable capacity on CLM implementation and optimization client engagements
Oversee project progress and serve as escalation point for resolution of issues.
Lead CLM advisory and strategy engagements
Manage North American team of CLM BA resources including technical enablement, individual growth plans, project resource planning, and direct people management
Create technical best practice project delivery methodology for CLM engagements and enterprise programs
Develop internal team enablement plan, train and empower technical resources for standardized processes, manage internal documentation and knowledge base
Provide ongoing guidance to all delivery team resources
Lead internal project retrospective meetings
Collaborate with Epiq sales team to define project use cases, success criteria, scope, timelines, pricing models, and resource needs
Lead or contribute to responses to Requests for Proposals (RFPs)
Act as a SME in sales meetings and proposal presentations
Contribute to the CLM knowledge base for Epiq sales resources
Work closely with key CLM software vendors and channel partners
Provide input to ensure solutions proposed by channel partners are in line with Epiq delivery capabilities and client needs.
Collaborate with channel partner success managers to ensure up-to-date CLM system documentation and technical guidance is available
Develop understanding of CLM channel partner technology capabilities for various use cases.
Support internal team champions for each CLM vendor and oversee enablement on new software releases and channel partner product roadmaps.
Lead or contribute to CLM success stories for completed implementations on various CLM solutions.
Collaborate with Epiq marketing to create public-facing case studies and joint channel partner collateral.
Individually develop as an authority in the contracting and legal operations space.
Collaborate with Epiq marketing and Contracts Solutions leaders to contribute thought leadership assets for the practice
Stay informed and up-to-date on legal operations trends and upcoming market priorities

Nice To Haves

Enterprise Decision Making: Applies deep business and financial insight to guide strategic decisions, resource allocation, and thought leadership.
Cultivates a Growth Mindset: Fosters innovation through curiosity, smart risk-taking, and adaptability—aligning change with strategy for lasting impact.
Builds Talented Teams: Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.
Fosters Relationships & Collaboration: Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
Engages & Influences: Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
Maximizes Performance: Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

Responsibilities

Oversee project delivery as Director: Serve as CLM subject matter expert (SME) and project/program leader in billable capacity on CLM implementation and optimization client engagements, guiding Epiq resources through project management, requirements definition, future state design, solution architecture, and quality assurance.
Oversee project progress and serve as escalation point for resolution of issues.
Promote proactive communication internally and externally and support project teams to successfully go live.
Ensure client satisfaction while building long-term client relationships and identifying future expansion opportunities.
Lead CLM advisory and strategy engagements: Lead or participate as CLM SME in a billable Director role on CLM advisory and strategy engagements such as Current State Assessments, To-Be Process designs, Roadmap development, and Vendor Selection by driving requirements gathering and creating client deliverables.
Confidently present to client stakeholders and executives.
Share knowledge and best practices regarding various CLM technologies and current market trends.
Drive engagements forward to successfully meet all project milestones and secure Epiq as a trusted advisor for engagements to follow.
Manage North American team of CLM BA resources including technical enablement, individual growth plans, project resource planning, and direct people management to ensure employee engagement and empowerment.
Contribute to the ongoing growth of the Contracts Solutions practice as a leader in the market for reliable, knowledgeable, and professional CLM experts known for delivery of enterprise success.
Create technical best practice project delivery methodology for CLM engagements and enterprise programs that is repeatable and scalable for practice growth.
Develop internal team enablement plan, train and empower technical resources for standardized processes, manage internal documentation and knowledge base, and identify opportunities for continuous improvement.
Provide ongoing guidance to all delivery team resources, ensuring projects meet the initial client expectations set during the scoping phase and leading through the resolution of escalations.
Lead internal project retrospective meetings to document learnings and share with the larger delivery team.
Collaborate with Epiq sales team to define project use cases, success criteria, scope, timelines, pricing models, and resource needs, ensuring they align with the Contract Solutions practice’s delivery capabilities.
Lead or contribute to responses to Requests for Proposals (RFPs), collaborating on submissions from channel partners and overflow from Epiq-direct sales teams.
Act as a SME in sales meetings and proposal presentations, clearly articulating Epiq’s CLM delivery methodology to prospective clients.
Contribute to the CLM knowledge base for Epiq sales resources to promote their ongoing enablement for better understanding of Contracts Solutions offerings.
Work closely with key CLM software vendors and channel partners to ensure alignment between Epiq sales, delivery resources, and channel partner teams.
Provide input to ensure solutions proposed by channel partners are in line with Epiq delivery capabilities and client needs.
Collaborate with channel partner success managers to ensure up-to-date CLM system documentation and technical guidance is available for CLM delivery technical resources.
Develop understanding of CLM channel partner technology capabilities for various use cases.
Support internal team champions for each CLM vendor and oversee enablement on new software releases and channel partner product roadmaps.
Lead or contribute to CLM success stories for completed implementations on various CLM solutions.
Collaborate with Epiq marketing to create public-facing case studies and joint channel partner collateral.
Individually develop as an authority in the contracting and legal operations space.
Collaborate with Epiq marketing and Contracts Solutions leaders to contribute thought leadership assets for the practice, which may include writing blog articles, leading or participating in Epiq webinars and channel partner speaking events, and drafting CLM best practice social media infographics.
Stay informed and up-to-date on legal operations trends and upcoming market priorities that may impact Contracts Solutions and our clients.