Director Continuous Value Improvement

Elevance Health•Wallingford, CT

4d•$143,840 - $258,912•Hybrid

About The Position

The Director Continuous Value Improvement strengthens Carelon Health’s ability to anticipate operational challenges and address them before they become material performance issues. The role combines performance management, leading indicators, scenario analysis, and emerging-risk assessment to support timely leadership decisions. The director establishes an integrated performance framework, identifies early signs of deterioration and opportunities for improvement, and translates complex findings into concise decision support. The position also guides analytical priorities, dashboards, scorecards, and recurring performance reviews; coordinates diagnostic reviews; and partners with Finance to connect operational insights to financial implications and validated benefit measures. The director manages direct reports, including hiring, training, coaching, counseling, and performance evaluation. This is a hybrid role requiring associates to work in-office three days per week. Alternate locations may be considered for candidates within commuting distance of an office; candidates outside a reasonable commuting distance will not be considered unless an accommodation is granted as required by law. Listed locations are Woodland Hills, California; Wallingford, Connecticut; Chicago, Illinois; Las Vegas, Nevada; New York City, New York; Richmond, Virginia; and Seattle, Washington. The listed salary range is $143,840 to $258,912. Compensation depends on factors such as geographic location, work experience, education, skill level, and market or business considerations. Benefits are subject to eligibility requirements.

Requirements

BA/BS in a related field and at least 5 years of related progressive experience, including process-improvement experience; an equivalent combination of education and experience is also accepted.
At least 4 years of management experience.
Six Sigma certification, or ability to obtain it within a reasonable time of hire.

Nice To Haves

Experience in healthcare operations or another complex, regulated environment.
Experience designing enterprise performance-management practices.
Familiarity with business-intelligence platforms and improvement methodologies.
Advanced degree in a relevant discipline.
Progressive experience in performance management, operational analytics, strategy, or business improvement.
Demonstrated ability to develop performance measures and use evidence to influence executive decisions.
Experience with forecasting, scenario analysis, root-cause analysis, and translating uncertainty into practical recommendations.
Strong financial and operational acumen.
Ability to lead cross-functional problem-solving and communicate analytical findings clearly to nontechnical audiences.

Responsibilities

Establish an integrated performance framework that links enterprise priorities to meaningful outcomes, leading indicators, and accountable owners.
Identify early signals of performance deterioration, emerging risks, and opportunities for improvement.
Lead scenario analysis to evaluate potential operational developments, clarify assumptions, and recommend contingency actions.
Translate complex findings into concise decision support covering the issue, likely drivers, options, trade-offs, and recommended response.
Coordinate diagnostic reviews with business and functional leaders to distinguish symptoms from underlying causes.
Define intervention triggers and escalation recommendations in partnership with accountable business owners.
Guide analytical priorities and the development of dashboards, scorecards, and recurring performance reviews.
Track intervention effectiveness and recommend adjustments when results fall short.
Partner with Finance to align operational performance insights with financial implications and validated benefit measures.
Hire, train, coach, counsel, and evaluate the performance of direct reports.