About The Position

The Director of Continuous Improvement (CI) is an executive responsible for driving organizational excellence by developing strategies, leading change, and implementing methodologies such as lean, Six Sigma, or Agile to optimize processes, reduce waste, and enhance performance. The role develops and implements enterprise-wide CI strategies aligned with company goals, leads cross-functional improvement initiatives, and establishes and sustains a CI management system with performance metrics and goals. The Director champions operational excellence, data-driven decision-making, collaboration, and proactive problem solving throughout the organization. The role leads change management, ensures compliance with quality standards and regulations, and drives initiatives to improve customer satisfaction and business outcomes. It also prepares the organization to pursue external continuous-improvement standards and recognition, such as the Shingo Prize or Malcolm Baldrige Award.

Requirements

  • Extensive experience in process optimization, quality management, and leading enterprise-wide change initiatives.
  • Advanced knowledge of lean, Six Sigma, and other continuous-improvement methodologies.
  • Six Sigma Master Black Belt certification at minimum.
  • Strategic and analytical mindset, with strong leadership, project management, and communication skills.
  • Ability to motivate and develop teams, foster collaboration, and drive sustainable performance improvements across complex organizations.
  • Strong business acumen and a results-oriented approach to problem solving and decision-making.
  • 15+ years of experience, including 10 years of specific continuous-improvement experience.
  • Technical undergraduate degree, such as engineering, or equivalent.

Nice To Haves

  • Advanced degree.

Responsibilities

  • Develop and implement enterprise-wide continuous improvement strategies aligned with company goals and objectives, with measurable results.
  • Lead cross-functional teams to identify operational inefficiencies, analyze processes, and prioritize improvement initiatives.
  • Champion lean, Six Sigma, and other continuous-improvement methods to streamline processes, improve quality, and increase productivity.
  • Build, train, and mentor a process-improvement team, ensuring best practices are shared and standardized across the organization.
  • Oversee implementation and sustainment of a continuous-improvement management system, including setting performance metrics and goals.
  • Foster a culture of operational excellence, proactive problem solving, cross-functional collaboration, and innovative thinking.
  • Monitor, measure, and lead company-wide continuous-improvement efforts using key performance indicators and data-driven decision-making.
  • Work with company leadership and stakeholders to ensure alignment and buy-in.
  • Lead change-management efforts and reduce organizational friction and churn.
  • Ensure compliance with quality standards and regulations.
  • Drive initiatives that enhance customer satisfaction and business outcomes.
  • Prepare the organization to pursue external continuous-improvement standards and recognition, such as the Shingo Prize or Malcolm Baldrige Award.
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