Director Continuous Value Improvement

Elevance Health•Indianapolis, IN

3d•Hybrid

About The Position

The Director Continuous Value Improvement strengthens Carelon Health’s ability to anticipate operational challenges and act before they become material performance issues. The role combines performance management, leading indicators, scenario analysis, and emerging-risk assessment to guide timely leadership decisions. It establishes an integrated framework connecting enterprise priorities with outcomes, indicators, and accountable owners, and helps leaders identify performance deterioration, risks, and improvement opportunities. The Director leads scenario analysis and diagnostic reviews, translates complex findings into concise decision support, and recommends intervention triggers and escalation actions. The role guides analytical priorities and the development of dashboards, scorecards, and recurring performance reviews; tracks intervention effectiveness; and partners with Finance to align operational insights with financial implications and validated benefit measures. The position also hires, trains, coaches, counsels, and evaluates direct reports.

Requirements

BA/BS in a related field and a minimum of 5 years of related progressive experience, including process-improvement experience, and a minimum of 4 years of management experience; or an equivalent combination of education and experience.
Six Sigma Certification, required or to be obtained within a reasonable time of hire.

Nice To Haves

Experience in healthcare operations or another complex, regulated environment.
Experience designing enterprise performance-management practices.
Familiarity with business-intelligence platforms and improvement methodologies.
Advanced degree in a relevant discipline.
Progressive experience in performance management, operational analytics, strategy, or business improvement.
Demonstrated ability to develop performance measures and use evidence to influence executive decisions.
Experience with forecasting, scenario analysis, root-cause analysis, and translating uncertainty into practical recommendations.
Strong financial and operational acumen.
Ability to lead cross-functional problem-solving and communicate analytical findings clearly to nontechnical audiences.

Responsibilities

Establish an integrated performance framework linking enterprise priorities to meaningful outcomes, leading indicators, and accountable owners.
Identify early signals of performance deterioration, emerging risks, and opportunities for improvement.
Lead scenario analysis to evaluate potential operational developments, clarify assumptions, and recommend contingency actions.
Translate complex findings into concise decision support covering the issue, likely drivers, options, trade-offs, and recommended response.
Coordinate diagnostic reviews with business and functional leaders to distinguish symptoms from underlying causes.
Define intervention triggers and escalation recommendations in partnership with accountable business owners.
Guide analytical priorities and the development of dashboards, scorecards, and recurring performance reviews.
Track intervention effectiveness and recommend adjustments when results fall short.
Partner with Finance to align operational performance insights with financial implications and validated benefit measures.
Hire, train, coach, counsel, and evaluate the performance of direct reports.