Director, Concierge Business Development
About The Position
Within the Premium Products & Travel (PP&T) organization, the Concierge team harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts, our concierge team is available 24/7/365 via our proprietary app to support our customers and fulfill their requests. It's concierge, reimagined for the digital age. The Concierge team is currently hiring a Director to lead our business development team, developing and driving our strategy with Velocity Black business partnerships. We are seeking a business development professional with experience in the premium experiences and luxury services space. This person should be deeply networked, or able to create new networks, and be able to operate independently while leading a team. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, mission and values are at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.
Requirements
- Bachelor’s Degree or Military experience
- At least 10 years of Business Development experience
- At least 5 years of experience in people management
Nice To Haves
- 10+ years of premium or luxury hospitality, travel, events, or retail experience
- 7+ years of experience running teams of across multiple geographies
- 7+ years of experience managing third party operators and vendors
Responsibilities
- Own the overarching business development roadmap for the Velocity Black/Concierge portfolio across premium experiences, luxury goods, and strategic enterprise solutions
- Define the strategic vision and construct scalable growth frameworks focused on aggressive market expansion and acquiring exclusive, proprietary inventory
- Lead complex, high-stakes negotiations and foster strategic alignment across premium travel, product, brand, and marketing sectors
- Lead, mentor, and scale a high-performing team of business development professionals to drive market leadership
- Architect a sustainable, multi-year pipeline to capture market share, drive revenue growth, and maximize the lifetime value of top-tier partnerships
- Develop and leverage a powerful network of global enterprise partners, premier vendors, and industry leaders to unlock new revenue streams
- Govern the partnership lifecycle at a macro level, from complex deal structuring and financial modeling to long-term value realization
- Design and implement enterprise-grade frameworks that drive global scalability, operational excellence, and predictable growth
Benefits
- performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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What This Job Offers
Job Type
Full-time
Career Level
Director
