Director, Community Systems

Praxis•New York, NY

9d•Hybrid

About The Position

Praxis is a growing nonprofit organization focused on supporting Christian entrepreneurs and innovators. With ambitious growth plans, Praxis is expanding its venture-building work globally, organizing around major issues, and building media to activate the redemptive potential of Christians worldwide. The organization aims to be a great place to work, excellent in its craft, and redemptive in its finances and programs. This role reports to the Partner, Capital and is a senior strategic position responsible for building and stewarding the systems, data infrastructure, and communications workflows that power Praxis's community at scale. It's described as a community architecture role, emphasizing the importance of healthy systems for a healthy ecosystem. The Director will own the systems and tools that enable the community to connect and collaborate, build workflows for efficiency, and manage communications infrastructure to ensure timely and relevant messaging across various channels. A key aspect of the role involves driving intelligent approaches across community and communications workflows, particularly with the integration of AI-powered solutions.

Requirements

7+ years in technology, operations, or ecosystem development, ideally in a network-centric organization where relationship capital is central to outcomes (philanthropy, venture capital, or impact-oriented ventures)
Deep expertise designing and maintaining complex databases, including automations, interface design, and data architecture
Demonstrated experience building communications infrastructure at scale
Skillfully and comfortably use the Praxis set of digital tools, including Google Suite, Airtable, Slack, Asana, MixMax, Notion, and Dropbox
Systems thinking mindset with the ability to design workflows that are elegant and resilient
Experience with building AI-embedded tools from the ground up
Strong written and verbal communication skills with a service orientation toward internal stakeholders
Ability to balance multiple priorities across community, communications, and project production

Nice To Haves

Sees data as relationships: genuine curiosity to understand community members, their work, and how Praxis can support them, building systems to make this knowledge accessible.
Finds joy in discovering what emerges from complexity: transforming tangled workflows or messy databases into architecturally beautiful solutions.
Thinks in systems, not just tasks: naturally sees connections and asks how solutions can be made repeatable.
Values being a multiplier: understands the role amplifies others' effectiveness.
Communicates with patience and clarity: explains technical concepts to non-technical people, writes clear documentation, and enjoys coaching.
Thinks like a detective: curious and enjoys troubleshooting to find elegant solutions.
Affirm The Apostles’ Creed as a statement of their own beliefs.
Demonstrate alignment with Praxis's mission to advance redemptive entrepreneurship.
Combines operational excellence with a spirit of humility and service.

Responsibilities

Own and continuously evolve Praxis’s database (Airtable) as the authoritative system of record for community relationships, capturing relationship depth, engagement history, and possible contributions.
Conduct ongoing internal research to identify pain points in community workflows and build project plans for improvements.
Ensure data hygiene across tools and cross-team usability, building toward a shared organizational view of the community.
Identify and oversee technical contractors as needed for system improvements.
Design and operate inbound community cultivation workflows — how new members are captured and drawn into formation and activation pathways.
Build and manage engagement cadences that keep the community warm, informed, and connected between major touchpoints.
Develop community health dashboards that give leadership visibility into relationship depth, engagement levels, and ecosystem activity.
Identify and implement AI-driven automation in community workflows; train team members on AI-enabled tools (Claude, Granola, Perplexity).
Own and optimize the communications stack — including MixMax and email sequencing tools — enabling consistent, personalized outreach.
Build and maintain segmentation logic and contact management workflows ensuring the right messages reach the right members.
Develop and maintain templates, sequences, and cadences for recurring communications in partnership with initiative leaders.
Monitor integrations between communications tools and the CRM, ensuring outreach activity informs community intelligence.
Identify and implement AI-driven workflows that accelerate communications production — from drafting to personalization to segmentation.
Train team members on AI-enabled tools, reducing administrative friction across program and community teams.
Research and evaluate new communications technologies aligned with organizational budget and mission.
Build and operate systems that surface community needs — capital, talent, expertise, design sessions, etc.
Develop frameworks for how Praxis facilitates high-quality, timely introductions across founders, funders, and builders.
Maintain visibility into active projects and ventures, enabling proactive rather than reactive support.
Build and maintain reporting infrastructure tracking project outcomes, ecosystem activity, and community impact.
Partner with Development Operations on the intersection of community data and fundraising intelligence.
Develop dashboards and reporting rhythms giving leadership a clear picture of ecosystem health and return on community investment.
Serve as systems partner to the Directors of Experiences and Engagement, ensuring event and program data flows into shared community systems.
Immersion in our existing data structures and workflows across all tools and platforms, developing a clear and documented understanding of how information flows through the organization.
Assess workflows to identify quick-win opportunities for efficiency gains, and translate findings into actionable solutions.
Design and implement improved workflows for how we manage, and deliver communications to our community, including clearer processes, ownership, and tooling.