Community Director

Kiln • Tucson, AZ

5d • Onsite

About The Position

The Community Director will be the face of the Kiln brand in Tucson. This person will lead the curation of a vibrant community, recruit and manage a first-rate team to provide and ensure all aspects of the Kiln site run seamlessly in order to provide a dynamic and frictionless working environment for members. The role involves providing a world-class experience for Kiln members and guests, driving top- and bottom-line growth for the site through P&L ownership, and implementing practices to ensure operational excellence for the community.

Requirements

• Energetic, people-oriented professional
• Minimum 5 years' experience in Hospitality Management
• A 'local' or several years' experience in the geographic area
• A strong, active professional network
• Experience managing a team of more than two people
• Cold-outreach experience
• Project management and business operations experience
• Exceptional organizational and multitasking skills
• Strong verbal and written communication skills
• Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Familiarity with the Coworking and Hospitality Industry
• Passion and understanding for entrepreneurial communities
• Passion and understanding for Kiln’s mission and values

Nice To Haves

• Connector: Effortlessly building meaningful relationships, introducing members, and organizing events to create an environment where everyone feels they belong.
• Master of Operations: Seeing the big picture and managing details to ensure smooth and efficient operations, creating a seamless experience for members.
• Sales Driver: Identifying growth opportunities, meeting financial goals, and boosting occupancy while ensuring members feel valued and supported.
• Leader & Coach: Leading by example, fostering a culture of excellence and growth, inspiring the team to reach goals and work together.
• Local Tastemaker: Deeply connected to the city’s entrepreneurial ecosystem, knowing startups, key players, and thriving businesses.
• Hospitality Enthusiast: Background in hospitality, coworking, or retail, understanding how to create elevated experiences.

Responsibilities

• Create & Cultivate Community: Design and implement community initiatives that foster connections, including events, member introductions, and communications.
• Drive Sales & Growth: Achieve financial KPIs and revenue targets through membership sales, event revenue, and operational efficiency.
• Manage Operations: Oversee site operations, ensuring a frictionless experience for members. Coordinate repairs, maintenance, and improvements as needed.
• Develop & Lead Team: Recruit and manage a talented team, guiding their professional development and ensuring they meet individual and team objectives.
• Engage in the Local Community: Actively participate in local events, network with businesses, and elevate Kiln's presence in the Tucson market.
• Oversee Events: Manage a robust calendar of events, balancing educational, member appreciation, and lead-generating programming to enhance the community experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed