Community Director

Titan Corp US•Sandy Springs, GA

5d•Onsite

About The Position

The Community Director manages the apartment community as a business unit to achieve pre-determined marketing and financial results. They implement company policies in leasing, accounting, resident relations, management reports and product maintenance and appearance. The Community Director trains, supervises and motivates on-site office personnel, and directly supervises the Maintenance Supervisor and Assistant Community Director.

Requirements

3+ years of experience with larger properties and larger staff.

Responsibilities

Maximize Revenue and Cash Flow through collection of income, maximizing gross rent, minimizing vacant and delinquent rent loss, and maximizing miscellaneous income items.
Minimize delinquencies through diligent pursuits of past due accounts.
Control Expenditures by planning, scheduling, and controlling expenditures within control to obtain products and services at minimum cost.
Authorize spending decisions within pre-determined spending limits for budgeted and non-recurring items.
Review and approve purchase orders and payables.
Perform routine market and product analysis.
Communicate competitive rents based on survey information to meet or exceed budget objectives.
Generate traffic in the most cost-effective manner.
Prepare market plans when occupancy and availability fail to meet period objectives.
Develop and display trailblazer and bootleg signage, ensuring compliance with local ordinances.
Track and evaluate the effectiveness of advertising and make recommendations for changes.
Receive incoming phone calls from prospects professionally and entice them to visit the community.
Check the answering service for messages and follow up on all messages.
Visually inspect the entire property daily for cleanliness and overall appearance.
Lease apartments to qualified prospects.
Schedule move-ins to minimize rent loss.
Escort future residents to apartment homes and amenity areas.
Drive a golf cart or walk with prospects around the property.
Complete all necessary paperwork and verify/approve lease files.
Turn in traffic and phone recap weekly.
Follow up with each visitor within 24 hours via phone call and send a personal note/email within seven days.
Supervise the leasing of apartment homes and motivate staff by setting goals, rewarding performance, and serving as a role model.
Communicate clearly to residents, both verbally and in writing.
Read and/or listen to resident requests/complaints.
Receive resident complaints calmly and openly.
Attempt to resolve problems quickly.
Carry and deliver items to residents' apartments.
Direct and maintain daily property activities to win and maintain resident respect and goodwill.
Identify and implement creative programs to offer services to residents.
Coordinate, set up, attend, and clean up after resident functions.
Use effective negotiation tactics to retain current residents and renew lease terms.
Motivate staff and provide consistent feedback for performance improvement.
Schedule the work of on-site staff.
Train and develop subordinates.
Conduct staff meetings weekly.
Conduct Performance and Salary Evaluations.
Hire and terminate staff according to company guidelines.
Administer disciplinary action.
Ensure company policies and procedures are followed by onsite staff.
Ensure timely and accurate completion and submission of forms and reports.
Perform budgetary planning and assist with budget preparation.
Supervise accounts payable and receivable.
Develop and maintain key closet procedures for control and security.
Deliver thorough move-in presentations to new residents.
Maintain company standards on landscaping, curb appeal, and maintenance.
Monitor property appearance and report problems.
Implement a Rent Ready Policy for vacant units.
Identify and implement creative programs to increase property value.
Work with owners to identify property goals and objectives.
Be responsive and receptive to owner's needs, goals, and objectives.
Perform occasional duties as assigned by the Regional Director or executive management.