Director, Communications Intelligence & Digital Strategy

Harman•Stamford, CT

1d•$185,250 - $271,700•Hybrid

About The Position

HARMAN is hiring a Director, Communications Intelligence & Digital Strategy for its Corporate Communications organization. This newly created role reports to the Vice President, Corporate Communications and will lead the transformation from a content-driven communications function to an intelligence-driven one. The Director will establish capabilities for audience intelligence, AI, digital strategy, and continuous measurement to support smarter, faster, and more strategic decisions. Operating as a center of excellence, the role partners with Executive Communications, External Communications, Internal Communications, Business Unit communications, Digital, Marketing, IT, and business leaders. The Director will shape HARMAN’s external narrative strategy while building systems and practices that help communicators work more effectively. The position is based in Stamford, Connecticut, and follows a hybrid schedule. It includes approximately 25% domestic and international travel. The posted salary range is $185,250–$271,700, with potential additional compensation such as bonuses or commission. Employment is regular and permanent; a background investigation and drug screen are required after an offer.

Requirements

12 or more years of experience in corporate communications, communications strategy, digital communications, analytics, or related fields, including leadership experience in a global organization.
Ability to translate communications data and audience insights into strategic business recommendations.
Deep understanding of digital communications, content strategy, analytics, and emerging AI-powered information ecosystems.
Experience applying AI technologies to communications workflows, research, analytics, and productivity.
Strong understanding of digital discoverability, search optimization, and evolving generative AI platforms.
Exceptional writing, editing, and storytelling skills, including experience developing executive messaging and enterprise communications strategies.
Experience building measurement frameworks that connect communications activities to business outcomes.
Strong executive presence and experience advising senior leaders.
Excellent collaboration and stakeholder management skills, including the ability to influence across a complex, matrixed organization.
Passion for innovation, continuous learning, and organizational transformation.
Baseline familiarity with using AI to support efficiency, problem-solving, and quality.
Successfully complete a background investigation and drug screen after an offer.

Nice To Haves

Experience developing Generative Engine Optimization (GEO) or AI-ready content strategies.
Experience with enterprise analytics, media intelligence, and social listening platforms.
Familiarity with structured content, knowledge management, and digital taxonomy.
Hands-on experience with Microsoft Copilot, ChatGPT Enterprise, Gemini, Claude, or similar enterprise AI platforms.
Experience supporting technology, software, automotive, or consumer electronics organizations.
Experience building new organizational capabilities or leading communications transformation initiatives.

Responsibilities

Establish Communications Intelligence as a strategic capability that monitors, analyzes, and improves how HARMAN is perceived by employees, customers, media, partners, investors, and other stakeholders.
Combine communications analytics, media intelligence, audience research, competitive intelligence, and business context to develop executive-level insights and guide communications strategy.
Design audience segmentation frameworks that improve message relevance and stakeholder engagement across global audiences.
Develop executive dashboards and intelligence reports that measure narrative effectiveness and business impact beyond traditional communications metrics.
Monitor reputation trends, stakeholder sentiment, and emerging issues, and provide actionable recommendations for communications strategies.
Lead responsible AI adoption across Corporate Communications by developing scalable workflows, governance frameworks, and best practices.
Develop HARMAN’s strategy for Generative Engine Optimization (GEO), AI-powered discoverability, and digital authority.
Partner with Digital, IT, and Marketing to improve how HARMAN content is structured, surfaced, and represented on search engines and emerging AI platforms.
Evaluate emerging communications technologies and identify opportunities to strengthen organizational capabilities.
Develop prompt libraries, knowledge management practices, and AI-enabled workflows that improve efficiency while maintaining editorial quality.
Partner with External Communications, Executive Communications, and Marketing to define enterprise narrative strategy and editorial priorities.
Develop digital narrative architecture to keep HARMAN stories consistent, discoverable, and strategically aligned across corporate digital channels.
Lead enterprise editorial planning to identify opportunities to amplify thought leadership, innovation, and executive visibility.
Analyze content performance and recommend adjustments to improve audience engagement, narrative consistency, and digital impact.
Establish editorial standards and best practices that strengthen storytelling across the Communications organization.
Build a culture of experimentation and continuous improvement across Corporate Communications.
Develop measurement frameworks that demonstrate the business impact of communications activities.
Identify opportunities to modernize communications processes through automation, data, and AI.
Lead pilot programs to test new communications technologies and methodologies.
Coach and enable communications professionals to adopt new tools, workflows, and data-informed decision-making.
Benchmark HARMAN’s communications capabilities against industry best practices and recommend future investments.

Benefits

Employee discounts on HARMAN and Samsung products, including JBL, Harman Kardon, and AKG.
Learning and development opportunities through HARMAN University.
Wellness benefits.
Tuition reimbursement.
Access to the HARMAN campus fitness center and cafeteria, where available.
Paid vacation and holidays.
Paid sick leave.
Volunteer leave.
Paid bonding and caregiver leave.
Medical, dental, and vision plans.
Fertility support and adoption assistance.
Health Savings and Flexible Spending Accounts.
Retirement savings plan with employer match.
Short- and long-term disability coverage.
Life insurance.