Director, Communications Insights and Operations

Alcon Research•Fort Worth, TX

About The Position

At Alcon, a global leader in eye care, the Director, Communications Insights and Operations will build and lead the Communications Insights & Operations Center of Excellence for Global Communications. Based in Fort Worth, Texas, this role turns internal, external, digital, and social media data into actionable insights to guide communications strategy, strengthen corporate reputation, and demonstrate business impact. The Director serves as a strategic partner to the Communications Leadership Team and stakeholders across Corporate, Franchise, Innovation, Marketing, HR, and IT. The role establishes measurement standards and enhances reporting and analytics capabilities, embedding data-driven decision-making into communications planning, execution, and continuous improvement. It leads measurement frameworks, analytics and listening capabilities, governance, knowledge management, process improvement, and the adoption and optimization of communications technologies, including AI-enabled tools. Alcon describes an inclusive culture and offers career growth and development opportunities. The company states that it provides a robust benefits package including health, life, retirement, flexible time off, and more.

Requirements

Bachelor's degree or equivalent years of directly related experience; stated equivalencies include high school plus 18 years, an associate degree plus 14 years, an M.S. plus 7 years, or a Ph.D. plus 6 years.
Fluent ability to read, write, understand, and communicate in English.
10 years of relevant experience.

Nice To Haves

Experience in global corporate communications, healthcare, life sciences, medical technology, consumer health, or another highly regulated environment.
Familiarity with media monitoring, social listening, reporting, and dashboard tools such as Meltwater, Sprinklr, Cision, Brandwatch, Staffbase, Tableau, Power BI, Adobe Analytics, Google Analytics, or similar platforms.
Experience with reputation measurement, stakeholder research, social and employee listening, content performance analytics, survey analysis, message testing, or competitive benchmarking.
Comfort working with data and analytics partners on data structure, automation, API integrations, dashboard design, and insight generation.
Experience using AI-enabled tools for research, monitoring, reporting, content optimization, or predictive insight generation.
Advanced degree or certification in communications, analytics, business, research, change management, or a related field.

Responsibilities

Lead and evolve Alcon's global communications measurement framework, including KPIs, dashboards, reporting standards, and benchmarks across internal, external, social, and campaign communications.
Translate quantitative and qualitative data into recommendations to improve communications effectiveness, audience engagement, message delivery, and resource allocation.
Provide reputation, media, social listening, stakeholder sentiment, and external intelligence insights to identify trends, opportunities, and potential risks.
Partner with Communications, Marketing, and agency teams to evaluate campaign performance, media impact, audience reach, and content effectiveness.
Drive employee listening and internal communications analytics using engagement data, surveys, feedback, and sentiment insights.
Establish and lead the Communications Insights & Operations Center of Excellence, providing governance, measurement standards, planning support, reporting processes, and best practices.
Support annual and quarterly communications planning by helping teams define measurable objectives, target audiences, and success metrics.
Lead knowledge management, process improvement, and operational excellence initiatives to streamline workflows and strengthen governance.
Drive the strategy, adoption, and optimization of communications analytics, media monitoring, social listening, dashboard, and AI-enabled technologies.
Partner with IT, Data & Analytics, HR, Marketing, and external vendors to improve data accessibility, automation, reporting capabilities, and insight generation.