Director, Commercial Operations

The Aspen Group • Chicago, IL

4d

About The Position

The Aspen Group (TAG) is a leading retail healthcare business support organization in the U.S., supporting various healthcare practices. They are seeking a Director, Commercial Operations for Commercial and Marketing to drive strategy, prioritization, alignment, and planning for Marketing/CX initiatives. This role is crucial for customer experience, efficiency, growth, innovation, and employee engagement. The Director will act as a key leader influencing strategy, process, and direction by working with business, technology, UX, and market-facing teams. This role involves driving the cross-functional strategic planning process, managing performance across the patient funnel, leading project management for marketing and CX initiatives, preparing executive materials, and acting as a resource for new investment evaluations.

Requirements

• Bachelor's degree required; MBA preferred
• 3-5 years relevant professional experience in strategy/management consulting
• 5-10 years of experience in strategic planning at the intersection of product, customer experience and technology, that includes a strong element of project management
• At least 5-year experience working on and driving highly visible, highly impactful cross-functional projects
• Must be intellectually curious, inquisitive, thoughtful, and a good listener
• Must demonstrate critical thinking skills with an ability to creatively develop varied solution sets to multidimensional problems
• Strong organizational skills and ability to multi-task several complex projects with the flexibility to be proactive in a fast pace, ever changing environment
• Strong interpersonal skills with an ability to lead through influence as well as collaborate across functional areas
• Resourceful and motivated self-starter
• Must demonstrate advanced command of MS Office applications (Excel, PowerPoint, Word) at the level of business case model building and preparing written memos and presentations for an executive-level audience
• Must be able to (i) communicate (both written and oral) in a clear, concise, articulate fashion and (ii) when presenting work, demonstrate clear, concise articulation of proposed actions, illustrating opportunity, alternatives, considerations, recommendations and associated economics

Nice To Haves

• MBA preferred

Responsibilities

• Drive the cross-functional strategic planning process across Marketing, CX and Product, including defining goals and metrics, setting priorities, and determining the right investments in resources and technology
• Work with leaders across the Marketing/CX team to drive performance across the patient funnel, including diagnosing performance, prioritizing actions, ensuring the team is focused on the right things and tracking progress and results
• Project management of cross-functional teams in support of marketing and CX initiative development, execution and ongoing evaluation
• Work with the CMCXO in the preparation of materials for the Executive Team or Board of Directors on marketing, product, and CX strategy and performance
• Being highly flexible - a strong independent worker, but also able and willing to exert strong influencer skills, work on the front line of strategic opportunities, with an aptitude to execute on leadership vision within the market
• Could be called on by the Strategy and Business Development organization as a resource to evaluate new areas for investment from a marketing, product, and CX perspective

Benefits

• paid time off
• health
• dental
• vision
• 401(k) savings plan with match

What This Job Offers

• Job Type: Full-time
• Career Level: Director