Director, Commercial Operations

TAG - The Aspen Group•Chicago, IL

5d•$160,000 - $210,000

About The Position

The Aspen Group (TAG) is a leading retail healthcare business support organization in the U.S., supporting various healthcare practices. They are seeking a Director, Commercial Operations for Commercial and Marketing to report to the Chief Commercial and Brand Officer. This role will drive strategy, prioritization, alignment, and planning for Marketing/CX initiatives, working with stakeholders to develop and implement plans across the organization. The position is crucial for enhancing customer experience, efficiency, growth, innovation, and employee engagement. The Director will act as a key leader influencing strategy, process, and direction by driving the cross-functional strategic planning process, managing performance across the patient funnel, overseeing project management for marketing and CX initiatives, preparing executive materials, and acting as a resource for new investment evaluations. The role requires a hands-on, data-driven, analytical approach, with strong collaboration, influence, presentation, and project management capabilities. The ideal candidate is customer-focused, accountable, and adheres to core values, with a strong sense of vision and purpose.

Requirements

Bachelor's degree required
3-5 years relevant professional experience in strategy/management consulting
5-10 years of experience in strategic planning at the intersection of product, customer experience and technology, that includes a strong element of project management
At least 5-year experience working on and driving highly visible, highly impactful cross-functional projects
Must be intellectually curious, inquisitive, thoughtful, and a good listener
Must demonstrate critical thinking skills with an ability to creatively develop varied solution sets to multidimensional problems
Strong organizational skills and ability to multi-task several complex projects with the flexibility to be proactive in a fast pace, ever changing environment
Strong interpersonal skills with an ability to lead through influence as well as collaborate across functional areas
Resourceful and motivated self-starter
Must demonstrate advanced command of MS Office applications (Excel, PowerPoint, Word) at the level of business case model building and preparing written memos and presentations for an executive-level audience
Must be able to (i) communicate (both written and oral) in a clear, concise, articulate fashion and (ii) when presenting work, demonstrate clear, concise articulation of proposed actions, illustrating opportunity, alternatives, considerations, recommendations and associated economics

Nice To Haves

MBA preferred

Responsibilities

Drive the cross-functional strategic planning process across Marketing, CX and Product, including defining goals and metrics, setting priorities, and determining the right investments in resources and technology
Work with leaders across the Marketing/CX team to drive performance across the patient funnel, including diagnosing performance, prioritizing actions, ensuring the team is focused on the right things and tracking progress and results
Project management of cross-functional teams in support of marketing and CX initiative development, execution and ongoing evaluation
Work with the CMCXO in the preparation of materials for the Executive Team or Board of Directors on marketing, product, and CX strategy and performance
Being highly flexible - a strong independent worker, but also able and willing to exert strong influencer skills, work on the front line of strategic opportunities, with an aptitude to execute on leadership vision within the market
Could be called on by the Strategy and Business Development organization as a resource to evaluate new areas for investment from a marketing, product, and CX perspective