Director, Commercial Operations

Akumin•Georgia Remote Worker, IN

1d•Remote

About The Position

Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home. With a national footprint, cutting-edge technology, and a strong commitment to innovation and patient-centered care, our teams play a vital role in improving outcomes for millions of patients each year. The Director of Commercial Operations is the connective tissue between Sales, Finance, Legal, Operations, and Analytics. You will own the systems, processes, and data infrastructure that enable a high-performing sales organization with Salesforce as the central operating platform. This role is equal parts strategist, operator, and system architect.

Requirements

Bachelor's Degree
3+ years of experience in customer success, sales, analytics, or commercial operations roles
Analytical skills with the ability to transform data into insights and actionable recommendations
Experience working with reporting tools and systems such as CRM systems (e.g., Salesforce), Excel, or Tableau
Experience supporting customer success initiatives, account management, or sales performance
Experience leading complex projects with multiple cross-functional stakeholders (e.g., Sales, Finance, IT, Marketing)
Demonstrated experience translating business needs into data and systems requirements
Understanding of customer dynamics, sales processes, and commercial performance drivers
Structured communicator comfortable presenting to senior leadership and/or board members
Travel may be required up to 20%

Nice To Haves

Familiarity with BI tools (Tableau, Power BI, or equivalent) and comfort interpreting dashboards and data models
Prior experience in management consulting, strategic business operations, or dedicated CRM program management
Experience working alongside a dedicated analytics or data engineering team
Exposure to AI agent/automation implementation (e.g., Agentforce, Einstein, other AI-in-CRM tools)
Master's Degree or an advanced degree or certification in Radiology or Healthcare Sales is a plus.

Responsibilities

Own the end-to-end sales process and the Salesforce platform that powers it.
Manage Salesforce business operations, including the product catalog, pricing rules, workflow automation, and field naming standards.
Establish pipeline standards, opportunity hygiene, forecasting cadences, and sales governance reviews.
Provide reps with the training, tools, and visibility needed to ramp fast and sell consistently, including onboarding curricula, playbooks, territory frameworks, and compensation plan documentation.
Own customer-facing content management and internal sales communications and build rep performance scorecards to track individual and team productivity against defined KPIs.
Drive sales tool adoption planning, using root cause analysis to diagnose and eliminate adoption gaps.
Map current-state workflows across Sales, Finance, Legal, and Operations to identify and resolve cross-functional friction points.
Drive operational clarity and process automation through RACI definition, SOP documentation, and system-level updates.
Serve as the primary commercial stakeholder to the Analytics team, translating business questions into clear reporting requirements, such as utilization, unit economics, and territory performance.
Define the core governance framework — commercial policy, rules of engagement, and territory/account assignment governance — that ensures organizational consistency, accountability, and clear escalation paths.
Maintain commercial policy documentation, rules of engagement, and territory/account assignment governance.
Monitor compliance and lead periodic audits, driving swift remediation through structured corrective actions.
Other duties as needed