Director, Commercial Operations & Analytics

MiniMed•Los Angeles, CA

1d•$167,000 - $316,000•Hybrid

About The Position

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. MiniMed is a global leader in diabetes technology, dedicated to transforming lives through innovation. We are on a mission to deliver smarter, more connected solutions that empower people with diabetes to live fuller, more confident lives. As we continue to grow and evolve as an independent company, we are building world-class teams to match our ambition. We are seeking a visionary and results-driven Commercial Operations Leader to join our team at a pivotal moment in MiniMed's journey. This senior leader will serve as the strategic backbone of our commercial organization — architecting the data, analytics, forecasting, and operational infrastructure that empowers our sales and marketing teams to perform at the highest level. This is not a role for someone who manages the status quo. We are looking for a builder, a strategist, and an innovator — someone who sees the intersection of data, technology, and commercial execution as the ultimate competitive advantage, and who has the vision and track record to prove it. This position is hybrid, 3 days per week, onsite in San Antonio, TX

Requirements

Bachelor's degree and 10+ years of progressive experience in Commercial Operations, Sales Operations, or a related function within a commercial organization
Or, advanced degree and 8+ years of of progressive experience in Commercial Operations, Sales Operations, or a related function within a commercial organization
7+ years of Proven leadership experience managing high-performing, cross-functional teams in a fast-paced, growth-oriented environment

Nice To Haves

Demonstrated success building and executing a data & analytics strategy that drove measurable commercial outcomes
Deep expertise in commercial forecasting — including methodology design, model development, and forecast governance
Proven track record of designing and scaling standard operating mechanisms that improved organizational performance and accountability
Hands-on experience leading automation and AI initiatives within a commercial or business operations context
Strong executive presence with the ability to influence, align, and inspire senior stakeholders across the organization
Proficiency with modern analytics platforms (e.g., Power BI, Tableau, Salesforce, or equivalent)
Experience in the medical device, healthcare, or life sciences industry
Familiarity with AI/ML platforms and tools applied to commercial use cases (e.g., predictive analytics, NLP, recommendation engines)
Experience with CRM systems, ERP platforms, and commercial data infrastructure
MBA or advanced degree in Business, Analytics, Data Science, or a related field
Experience operating in a post-carve-out or high-growth environment where building from the ground up was required

Responsibilities

Define and drive the multi-year data and analytics strategy for the commercial organization, aligned to MiniMed's broader business objectives
Architect a scalable analytics roadmap that evolves from reporting and descriptive insights to predictive and prescriptive intelligence
Partner with senior leadership across Sales, Marketing, Finance, and IT to ensure data assets are leveraged as a strategic differentiator
Champion a data-driven culture across the commercial organization, raising the analytical literacy and decision-making quality of teams at every level
Translate complex data into clear, actionable insights that drive executive decision-making and field performance
Lead and continuously improve the commercial forecasting function, including demand forecasting, sales planning, and revenue projection methodologies
Build robust, repeatable forecasting models that integrate market dynamics, customer behavior, competitive intelligence, and business trends
Establish forecast accuracy benchmarks and accountability frameworks that drive continuous improvement across the organization
Partner cross-functionally with Finance, Supply Chain, and Marketing to ensure forecast alignment across the enterprise
Deliver forecasts with confidence intervals, scenario planning, and risk-adjusted views that enable agile business decision-making
Design, implement, and scale standard operating mechanisms (SOMs) that create consistency, accountability, and velocity across commercial operations
Build a rhythm of business — including cadenced reviews, performance dashboards, pipeline management processes, and field reporting frameworks — that keeps the organization aligned and moving with purpose
Develop and maintain SOPs, playbooks, and governance frameworks that institutionalize best practices and reduce operational friction
Drive adoption of operating mechanisms across regional and field teams, ensuring compliance and continuous refinement over time
Create feedback loops between field execution and central operations to ensure SOMs remain relevant, practical, and impactful
Lead the identification, prioritization, and implementation of automation opportunities across commercial operations — eliminating manual work and freeing teams to focus on high-value activities
Define and execute MiniMed's AI strategy for commercial operations, including the deployment of AI-powered tools for forecasting, customer segmentation, territory optimization, and sales performance analytics
Partner with IT, Data Engineering, and external vendors to build and scale AI/ML capabilities that are embedded into day-to-day commercial workflows
Stay at the forefront of emerging AI and automation technologies, proactively identifying how new capabilities can be applied to drive competitive advantage
Develop a clear ROI framework for automation and AI investments, ensuring alignment with business priorities and measurable outcomes
Lead, inspire, and develop a high-performing Commercial Operations team, fostering a culture of excellence, curiosity, and continuous improvement
Attract and retain top talent with deep expertise in analytics, data engineering, forecasting, and operations
Serve as a trusted advisor and strategic partner to the Chief Commercial Officer and senior commercial leadership
Represent Commercial Operations in executive forums, cross-functional planning sessions, and strategic initiatives
Model MiniMed's values and champion an inclusive, collaborative, and innovative team culture