Director, Commercial Channel Fraud Strategy

RBC•Toronto, ON

2d•Onsite

About The Position

We are building a next-generation Commercial Banking Fraud organization designed to address the evolving complexity of commercial fraud across all client access channels. This critical leadership role will drive fraud strategy and control modernization across internet platforms, mobile banking, APIs, host-to-host connectivity, advice centers, and branch servicing. You will protect commercial clients and the bank from unauthorized access, account takeover, digital impersonation, and channel-based fraud while enabling secure, seamless client experiences. You will focus on high-impact fraud transformation initiatives involving digital trust, behavioral analytics, authentication modernization, and cross-channel fraud detection—all while balancing fraud loss, client experience, operational cost, and risk appetite. You will serve as a trusted advisor on large-scale transformation initiatives to ensure the right controls are implemented both within RBC and across the industry to create a seamless client experience.

Requirements

10+ years in fraud, cybersecurity, or risk management with at least 5 years in a fraud-specific role; demonstrated success leading fraud modernization or enterprise-scale implementations (not advisory)
Proven track record managing multi-million dollar fraud loss portfolios and achieving measurable risk reduction
Hands-on experience designing controls for account takeover, credential compromise, and session hijacking; working knowledge of MFA, passwordless authentication, device binding, and risk-based authentication
Direct understanding of commercial banking payment flows and how unauthorized channel access enables payment fraud (ACH, wires, trade finance)
Direct experience with at least four commercial channels: internet banking, mobile banking, APIs, host-to-host connectivity, call centers, or branch servicing
Familiarity with commercial client administration models and fraud monitoring tools, analytics platforms, and real-time decisioning systems
Proven ability to lead and manage teams of 5+ fraud/security professionals, including performance management and career development
Track record building fraud risk governance structures, defining KPIs, and establishing frameworks spanning operations, compliance, and technology
Executive-level communication skills; advanced data analysis with proficiency in Excel (pivot tables, statistical functions) and PowerPoint for presenting findings to senior leadership
Demonstrated understanding of regulatory expectations for fraud risk management and how commercial fraud threats evolve with technology adoption
Ability to drive strategic initiatives to completion within 12-24 month timeframes across resistant stakeholder environments
Track record in managing medium to large size vendors specializing banking technologies

Nice To Haves

Behavioral biometrics, adaptive authentication, or device intelligence experience
Knowledge of commercial banking payment rails and emerging payment ecosystems
Experience with APIs, host-to-host connectivity, and enterprise integrations
Familiarity with fraud AI/ML models, graph analytics, or real-time decisioning platforms
Red-team exercises, fraud simulations, or cyber-fraud fusion experience
Knowledge of regulatory fraud and authentication expectations
Certifications (CISSP, CFE, CAMS, or related)
Project management or consulting experience

Responsibilities

Own fraud strategy across all commercial banking channels (online, mobile, API, host-to-host, branch, call center)
Lead evolution of channel trust controls including authentication, entitlement governance, device trust, behavioral biometrics/analytics, and session monitoring
Design and implement controls to mitigate account takeover, credential compromise, social engineering, insider misuse, and session hijacking risks
Drive modernization initiatives using AI-driven analytics, adaptive authentication, real-time telemetry, and cross-channel fraud intelligence
Establish fraud risk governance, KPIs, reporting, and control effectiveness frameworks
Partner with Payments Fraud teams to enable end-to-end session-to-payment fraud detection and orchestration
Collaborate with product, technology, operations, cybersecurity, and client-facing teams to embed secure-by-design fraud controls
Lead and mentor a team of fraud specialists, supporting their professional development
Proactively identify vulnerabilities and engage stakeholders to develop robust mitigation strategies
Lead strategic discussions optimizing authentication tool usage to minimize fraud while balancing client experience
Stay current on production, operations strategies, and best-in-class fraud mitigation technologies
Develop the commercial fraud vendor ecosystem strategy, identifying emerging capabilities, assessing market-leading solutions, and governing third-party partnerships that enhance fraud prevention, detection, intelligence, and client protection.