Director, Cloud Operations

Enlyte•UNAVAILABLE, UNAVAILABLE

5d•Remote

About The Position

This is a full-time remote position that can be located anywhere in the U.S. The Director of Cloud Operations is a senior IT leader responsible for the reliability, security, cost efficiency, operational readiness, and continuous improvement of the enterprise cloud environment across AWS and Azure. This leader owns the day-to-day operation of cloud infrastructure and services, ensuring platforms are resilient, secure, supportable, and operationally ready throughout their lifecycle. The Director leads the Cloud Operations organization and is accountable for service reliability, operational governance, vendor performance, cloud financial management (FinOps), and the successful transition of new cloud services into production support. The role establishes the standards, processes, and operating model required to deliver scalable, resilient, and cost-effective cloud services while partnering closely with engineering, architecture, security, and business teams.

Requirements

Bachelor’s Degree in Computer Science, Software Engineering, or related field
10+ years of experience in IT Operations, Cloud Operations, Infrastructure Operations, or Site Reliability Engineering, including 5+ years in leadership roles.
Experience leading enterprise-scale AWS and/or Azure environments with accountability for reliability, availability, security, operational performance, and service delivery.
Strong background in ITSM, operational excellence, and operational governance, including incident, problem, change, configuration, and service management.
Experience establishing service ownership, operational readiness, and service transition processes for production services and cloud platforms.
Experience managing strategic vendors, managed service providers, contracts, service reviews, and SLA accountability.
Demonstrated success improving SLAs, SLOs, KPIs, operational maturity, and service performance.
Experience leading FinOps, automation, infrastructure-as-code adoption, and continuous improvement initiatives.
Strong understanding of resiliency, disaster recovery, business continuity, security, compliance, risk management, and executive stakeholder leadership.

Nice To Haves

AWS and/or Azure certifications (Solutions Architect, SysOps Administrator, DevOps Engineer, or equivalent).
ITIL certification or formal service management training.
Experience operating in regulated or highly compliant environments.
Experience leading large-scale cloud migration, modernization, or data center exit initiatives.
Experience with cloud governance, observability, CSPM, CMDB, vulnerability management, IAM integration, DNS operations, messaging dependencies, and policy compliance
Experience leading globally distributed and partner-augmented teams.
Experience supporting healthcare, insurance, or other regulated environments with high availability and compliance requirements.

Responsibilities

Lead, mentor, and develop a high-performing cloud operations organization.
Foster a culture of accountability, ownership, operational excellence, and continuous improvement.
Establish performance expectations, career development plans, and operational readiness standards.
Build organizational capabilities and succession depth across AWS and Azure operations.
Own the day-to-day operation of AWS and Azure environments, including availability, performance, patching, backup, and recovery.
Ensure disciplined execution of operational processes including monitoring, incident response, configuration management, and patch management.
Lead incident, problem, and change management processes with a focus on root cause analysis and prevention.
Establish observability, alerting, automated remediation, and operational health monitoring across the cloud environment.
Lead disaster recovery, business continuity, and resiliency planning for cloud services.
Establish capacity, performance, configuration, and service management practices, including service ownership, escalation models, asset management, and CMDB accuracy.
Establish and maintain operational support coverage, on-call processes, escalation procedures, and incident response readiness.
Establish operational readiness and acceptance requirements for cloud workloads entering production, including monitoring, backup, recovery, documentation, runbooks, support ownership, identity and access validation, DNS readiness, messaging dependencies, vulnerability status, and security control evidence.
Lead service transition activities for new cloud services, migrations, and major platform changes.
Ensure support models, escalation paths, operational procedures, security control validation, IAM integration, DNS readiness, and messaging dependencies are in place prior to production go-live.
Partner with application, engineering, architecture, security, IAM, messaging, DNS, network, and compliance teams to identify and mitigate operational, control, dependency, and supportability risks before deployment.
Partner with Architecture, Engineering, Security teams to operationalize approved cloud governance, security controls, vulnerability remediation, access requirements, service dependencies, and compliance obligations.
Operate cloud configuration standards, tagging strategies, access governance, and policy compliance in alignment with enterprise IAM, security architecture, and governance requirements.
Identify and manage operational risks, including technical debt, lifecycle risks, resiliency gaps, supportability concerns, IAM dependencies, DNS dependencies, messaging dependencies, and security remediation exposure.
Own strategic relationships with cloud providers and managed service partners.
Manage vendor performance, contracts, service reviews, escalations, and accountability to SLAs and service commitments.
Evaluate, negotiate, and optimize managed service and tooling engagements for value and outcomes.
Ensure clear ownership boundaries, support responsibilities, and transition processes between internal teams and service providers.
Drive continual service improvement initiatives with strategic partners to improve reliability, efficiency, and customer experience.
Define and report SLAs, SLOs, KPIs, service health metrics, and operational scorecards.
Establish dashboards and service reviews that provide visibility into reliability, customer experience, cost, operational risks, security remediation, and improvement opportunities.
Lead the cloud FinOps practice, including budgeting, forecasting, cost allocation, optimization, and financial accountability.
Drive continuous cost optimization through rightsizing, commitment management, and waste elimination across AWS and Azure.
Partner with Finance on cloud spend planning, reporting, and variance management.
Use data-driven insights to prioritize investments, operational improvements, and technology decisions.
Measure and improve customer experience through service quality metrics, stakeholder feedback, and operational service reviews.
Define and drive the cloud automation strategy, including automated provisioning, remediation, self-healing capabilities, operational workflows, and lifecycle management processes.
Partner with Engineering, Security, and Architecture teams to operationalize infrastructure-as-code standards and improve operational supportability.
Measure automation adoption and operational efficiency gains, with a focus on reducing manual effort and improving reliability.
Provide operational input into cloud architecture and engineering decisions, including reliability, resiliency, supportability, and lifecycle management requirements.
Collaborate with security, network, identity, application, finance, and business teams to deliver integrated outcomes.
Maintain operational documentation, standards, runbooks, and support playbooks.
Partner with business and technology leaders to ensure cloud services align with operational requirements, support models, and enterprise standards.
Lead regular operational and service reviews to assess performance, risks, trends, and improvement opportunities.