Cloud Operations Engineer

MongoDB•Palo Alto, CA

About The Position

The Cloud Operations Engineering team at MongoDB is a worldwide team responsible for the consistent operational success of every MongoDB Atlas customer. As a Cloud Operations Engineer, you will help ensure the success of our Atlas customers, whether they are early startups or large multinational companies, cloud-native or just getting started with a digital transformation to the cloud. You are excited about the core mission of MongoDB, and the opportunity to join the team responsible for operating Atlas, the fastest-growing multi-cloud database-as-a-service in the world. Cloud Operations Engineers are responsible for building internal tools and process automation. Day-to-day duties are creating and monitoring systems alert dashboards, reviewing critical event and system logs, accessing customer instances that underpin their production databases, and performing server administration duties including performance troubleshooting. Applicants must be critical thinkers who are quick to detect, resolve, or escalate issues that are sometimes broad in scope and difficult to trace.

Requirements

Experience with being an on call DevOps, SRE, or Cloud Operations engineer.
Expertise with Linux system administration and networking technologies
Knowledge of database operations and concepts
Knowledgeable about a wide range of web and internet technologies
Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)
Experience in monitoring, system performance data collection and analysis, and reporting
Capability to write programs/scripts to solve both short-term systems problems and long term strategic objectives for the Atlas product
A CS/CE degree or equivalent experience
At least 2 of the following programming languages: Java, Go, Python, Javascript
A keen interest in learning new things

Responsibilities

Successfully coordinate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base
Participate in designing and build internal tools
Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools
Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
Automate internal processes, routine monitoring and troubleshooting tasks
Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
Inform executive leadership and escalation management personnel of major outages
Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (from direct surveillance or through alerts via our Technical Services Engineers)