Cloud Operations Engineer

Atlantic BT•Raleigh, NC

1d•Onsite

About The Position

Atlantic BT helps clients realize their full potential through web-based solutions. We are a team of exceptional people who deliver custom digital solutions to enterprise and global businesses. We provide our employees with a rich, creative and collaborative environment to further their skills, interests, and experience in all aspects of web and application development. Our employees have significant influence in shaping their careers with input as to the technologies they want to use, types of responsibilities they want to take on, and the level of ownership they wish to accept. Atlantic BT is seeking a dedicated, hardworking IT team member with strong Customer Support skills, cloud operations experience, and a solid work ethic to join our full-time staff. This role supports client hosting environments in AWS, works the IT support and alert queues, and helps move our remaining console-managed infrastructure into Terraform. Technologies utilized are AWS, Terraform/OpenTofu, Linux, Microsoft Windows, Apache, NGINX, IIS, Load Balancing, CloudFront/CDN, WAF, Redis, MySQL, MSSQL, Varnish, and DNS.

Requirements

3+ years of experience cloud hosting applications and related activities
Amazon Web Services in Production Environments
Linux
Microsoft Server
MS SQL Server
MySQL
Hands-on Terraform or OpenTofu experience: writing modules, managing state, and importing existing resources
Strong networking knowledge: subnetting, routing, DNS, TLS, load balancing, firewall rules, and VPN
Comfortable operating legacy console-managed infrastructure while we transition to Terraform / OpenTofu
Dependable and professional
Positive, self-motivated, quick learner
Excellent communication skills (both verbal and written)
Ability to work well with teammates: collaborative, patient, and comfortable being interrupted
Ability to work independently and with a team of peers
Ability to recognize tasks that need to be completed and willing to take responsibility for them

Nice To Haves

CI/CD automation, especially Bitbucket Pipelines
AWS WAF rule authoring and bot management
SSO and identity federation (JumpCloud, AWS IAM Identity Center)
Observability tooling (Grafana, CloudWatch dashboards, synthetic monitoring)
Compliance program support (SOC 2, Vanta)
Containers and serverless (ECS, Fargate, Lambda)
Microsoft Azure or Google Cloud
Web application development knowledge and experience in one or more of PHP .Net Node.js Python

Responsibilities

Communicate effectively with clients and ABT team members to provide excellent support via phone, email, and tickets
Work directly with ABT developers, QA, and project managers to unblock their work and explain infrastructure issues in plain language
Design, build and scale customer and application-specific hosting environments in AWS
Build and maintain infrastructure as code using Terraform/OpenTofu, and import existing console-managed resources into code
Perform network administration tasks, including VPC design, subnetting, routing, security groups, VPN, and DNS
Troubleshoot web application performance and security problems
Triage and respond to monitoring alerts (CloudWatch, NodePing) and lead incident response
Coordinate and execute scheduled client deployments; diagnose CI/CD pipeline failures
Perform supporting release tasks: database exports and snapshots, cache invalidations, certificate and secret updates, DNS cutovers
Perform security scans, WAF policy tasks, and mitigate problems or vulnerabilities
Manage IAM, SSO, and credential rotation; provide least-privilege access paths
Install/configure/upgrade servers and perform server administrative tasks
Perform migrations of legacy web applications and software
Script complex tasks and deployments using Bash, PowerShell, Python, or Ansible
Monitor and control cloud spend
Provide after-hours support and respond to monitoring alerts on a rotating schedule
Write documentation for team processes, procedures, infrastructure, and deployments
Contribute to and ensure AtlanticBT IT policies, standards, and procedures are consistently being achieved
Represent AtlanticBT internally and externally as an expert IT resource
Provide project architecture design input and project retro feedback