Director, Clinical Services

Southwest Transplant Alliance • Dallas, TX

17h • Onsite

About The Position

The Director, Clinical Services is responsible for providing strategic and operational leadership for Clinical Services and Surgical Services departments, ensuring effective, compliant, and high-quality operations that maximum donation opportunities and support organizational objectives. This role leads and develops department leadership while fostering a culture of accountability, collaboration, performance, and continuous improvement. The Director, Clinical Services evaluates clinical and surgical operations, addresses complex challenges, and collaborates across the organization to advance strategic initiatives, regulatory compliance, workforce development, and effective clinical and surgical practices. This role provides sound decision-making and operational oversight for escalated matters while maintaining fiscal responsibility and strong internal and external stakeholder relationships.

Requirements

• Bachelor’s degree in nursing, healthcare, allied science, or related field is required.
• Licensed as a registered nurse or physician assistant is required.
• Certified Procurement Transplant Coordinator (CPTC) certification is required and must be obtained within 18 months.
• Minimum of 3 years of critical care experience is required.
• Minimum of 5 years of progressive leadership experience is required.
• Current Driver’s License is required and maintained with an acceptable driving record as defined by STA policy.
• Employees in this role routinely perform job duties that may involve direct contact with blood, bodily fluids, or other potentially infectious materials (OPIM). Appropriate use of Personal Protective Equipment (PPE) is required at all times.
• Employees will receive mandatory training on bloodborne pathogens, safe work practices, and proper PPE usage.
• Adherence to all safety and infection control policies is a condition of employment.
• This role requires compliance with HIPAA and all confidentiality standards related to patient, donor, employee, and organizational information.
• Employees must safeguard all confidential information and disclose it only as permitted by law and organizational policy.

Nice To Haves

• Master’s degree is preferred.
• A combination of alternative education and experience may be considered in lieu of the formal education requirements.
• Minimum of 1 year of experience in all phases of donation process and organ preservation is preferred.

Responsibilities

• Provides representation with local, regional, and national procurement and transplant organizations and other external organizations, as appropriate.
• Works collaboratively with Learning & Development to ensure training is delivered effectively and within established timelines.
• Monitors Clinical Services and Surgical Services department operations to ensure consistency, accuracy, and adherence to established practices, departmental expectations, and organizational standards.
• Identifies and addresses complex clinical, surgical, and operational challenges, engaging appropriate stakeholders and resources to develop effective solutions that support donation opportunities and organizational objectives.
• Participates in Administrator On-Call (AOC) responsibilities, providing appropriate leadership and operational oversight in accordance with established expectations.
• Facilitates resolution of escalated concerns and conflicts within Clinical Services and Surgical Services departments, promoting professional communication, accountability, and effective working relationships.
• Coaches, mentors, supports, and motivates department leadership and top talent in overseeing the day-to-day operations of Clinical Services and Surgical Services in a manner consistent with the organization’s mission, vision, and values.
• Initiates, develops, and maintains external relationships with key stakeholders to support clinical, surgical, and organizational objectives.
• Establishes performance expectations for Clinical Services and Surgical Services leadership and oversees performance management activities, including ongoing feedback, performance evaluations, development planning, and corrective action, as appropriate.
• Exercises sound judgment and makes timely decisions regarding escalated Clinical Services and Surgical Services matters within established authority, considering clinical, surgical, operational, regulatory, and organizational impacts.
• Collaborates with Quality Systems & Risk supporting ongoing process improvement and regulatory compliance, including Quality Improvement, Lean Process, and PDSA development and execution.
• Collaborates with People Services in the recruitment, hiring, and onboarding process to support department staffing needs and organizational culture.
• Provides cross-functional leadership and fosters alignment among organizational teams to support effective systems, collaborative practices, and strategies to maximize donation opportunities.
• Collaborates with all levels of management to evaluate organizational goals, strategic opportunities, and potential threats.
• Assesses clinical and surgical operations to identify improvement opportunities affecting roles and develops and implements strategies to address identified needs.
• Establishes and manages the department budget and appropriate financial controls, ensuring fiscal responsibility in departmental spending and financial decision-making.
• Ensures implementation of and adherence to organization, OPTN, CMS, and other applicable policies, guidelines, and regulatory requirements.
• In collaboration with Vice President, Operations, directs the development and maintenance of policies and procedures related to organ management to support consistent, compliant, and effective clinical and surgical practices.
• Performs other job-related duties as assigned that are consistent with the purpose of the role.

Benefits

• Southwest Transplant Alliance maintains a policy of nondiscrimination with employees and applicants for employment. No aspect of employment will be influenced in any manner by race, color, religion, sex, age, national origin, physical or mental disability, genetics, sexual orientation, gender identity, gender expression, or any other basis prohibited by statute . In addition to federal law requirements, STA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the STA has staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Director