Director, Clinical IT Delivery Leader - Remote Specific States only

UnitedHealth Group•Nashville, TN

11d•$134,600 - $230,800•Remote

About The Position

Optum Insight is hiring a Director, Clinical IT Delivery Leader to serve as the senior account-based relationship and Clinical IT leader for the Clinical Applications portfolio at Owensboro Health. The role is the primary connection between Owensboro Health leaders and Optum Provider Technology Services Capability Delivery teams, translating client strategies, priorities, expectations, and concerns into coordinated delivery outcomes. The leader is accountable for executive client engagement, account-level governance, delivery oversight, expectation management, and alignment across clinical technology services. The role partners closely with Capability, Domain, and Sub-Domain leaders, who retain responsibility for technical delivery, solution quality, resource assignment, workforce management, and execution. The position does not replace those leaders or directly manage capability resources’ day-to-day work. The position may be performed remotely by candidates located in Kentucky, Virginia, Illinois, Indiana, Tennessee, or Ohio. Hires in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Travel to client sites may be required up to 50% as business needs require. Remote employees must follow UnitedHealth Group’s Telecommuter Policy.

Requirements

At least 8 years of experience leading healthcare IT delivery, clinical application operations, EHR programs, technology consulting, or account delivery in a healthcare provider environment.
At least 5 years of experience leading Epic implementation, operational support, optimization, service management, or strategic advancement initiatives.
At least 5 years of experience managing executive client relationships, consulting engagements, or enterprise technology programs in healthcare.
At least 5 years of direct people leadership or matrixed team leadership involving healthcare technology professionals.
Experience with account governance, executive reporting, demand prioritization, delivery planning, service reviews, issue escalation, and risk management.
Proven experience leading through a matrixed operating model and influencing outcomes across teams without relying solely on direct authority.
Demonstrated experience driving technology adoption and leveraging automation, analytics, innovative software, or AI tools to solve operational challenges and deliver business value.
Solid understanding of clinical and operational workflows and dependencies among EHR applications, informatics, infrastructure, security, integration, and end-user support.
Ability to serve as a trusted advisor, manage complex client expectations, and communicate effectively with clinical, operational, and executive stakeholders.
Ability to translate client business and clinical priorities into clear technology requirements, delivery outcomes, and executive-level decisions.
Willingness and ability to travel to client sites up to 50% as business needs require.

Nice To Haves

Active Epic certification(s) in clinical, operational, revenue cycle, or technical modules.
Industry certification such as CPHIMS, PMP, ITIL, or a comparable healthcare technology, project, or service management credential.
Experience in a managed services, consulting, advisory, or enterprise healthcare technology environment.
Experience leading large-scale EHR transformations, service improvement programs, upgrades, optimization efforts, or AI-enabled clinical technology initiatives.
Exceptional executive communication, negotiation, change leadership, conflict resolution, and strategic consultation skills.

Responsibilities

Build and maintain client relationships by understanding Owensboro Health’s priorities, operating challenges, strategic objectives, decision-making processes, and measures of success; serve as its primary Clinical Applications relationship leader and trusted advisor.
Represent the client perspective within Optum and provide a consolidated account view of priorities, commitments, risks, dependencies, and emerging needs.
Partner with Capability, Domain, and Sub-Domain leaders to translate client demand into appropriately scoped, prioritized, resourced, and governed delivery plans.
Lead account-level governance for the Clinical Applications portfolio, including delivery and service reviews, executive updates, roadmap discussions, issue escalation, and decision tracking.
Monitor client delivery health, including service performance, SLA adherence, project milestones, operational risk, aging work, recurring issues, client satisfaction, and corrective actions.
Communicate status, tradeoffs, constraints, and recovery plans to Owensboro Health and Optum leaders in a timely, transparent, business-focused manner.
Coordinate client-facing major issues and escalations with Service Management and Capability Delivery leaders, clarifying technical facts, mitigation actions, and follow-through.
Facilitate prioritization decisions when demand exceeds capacity, documenting changes and ensuring impacts are understood.
Protect contractual scope, service commitments, governance standards, and approved funding while helping the client evaluate options for new or changing demand.
Connect cross-functional dependencies across Clinical Applications, Health Informatics, Infrastructure, End User Services, Non-Clinical Applications, Security, Service Management, vendors, and other partners.
Identify ways to improve the client experience through standardization, reusable practices, automation, analytics, AI-enabled solutions, and cross-account capabilities.
Work with Capability Delivery teams to establish meaningful outcome measures and communicate the value, adoption, and operational impact of delivered solutions.
Champion ethical, secure, transparent, and accountable use of AI and data across the clinical technology lifecycle.
Provide leadership and coaching to account-aligned delivery leaders while partnering with Capability people leaders on performance expectations, development priorities, succession needs, and workforce planning.
Promote a collaborative one-team culture that maintains client relationships with Account Delivery and technical execution, resource management, and solution accountability with Capability Delivery.
Partner across account and capability teams on roadmap alignment, delivery planning, risk management, service improvement, escalations, innovation, measurable outcomes, and a consistent client experience.