Director, Client Management & Strategy, Behavioral Health

UnitedHealth Group•Eden Prairie, MN

22d•$112,700 - $193,200•Remote

About The Position

This position manages and strengthens relationships with internal customers, cross-functional partners, provider clients, and partners to support Medicare membership growth, retention, and service excellence. The role is the primary point of accountability for day-to-day coordination across shared services teams, including clinical operations, finance, growth, network, provider relations, member services, claims, and reporting. It helps ensure a consistent member experience, contract and regulatory compliance, and achievement of Medicare membership goals, client objectives, and market performance targets. The role calls for a strategic leader who can drive business growth and retain clients through management of deployed programs. It involves developing and executing strategic plans, improving operations, designing and launching integrated programs and appropriately priced solutions, overseeing budgets and resources, monitoring KPIs, and supporting implementation and issue resolution. The position also presents to stakeholders and executive leaders, supports provider-client needs and escalations, and coordinates with matrixed partners to ensure program operations and reporting meet expectations. The position is remote within the United States, except hires in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Travel may be required up to 5% as needed. Remote employees must comply with UnitedHealth Group’s Telecommuter Policy. The role is full-time, with an annual salary range of $112,700–$193,200 based on full-time employment.

Requirements

At least 7 years of experience in client management; medical behavioral health integration is preferred.
At least 5 years of strategy, financial, or operational management experience in a matrixed organization.
Experience calling on and presenting to executive leadership.
Proficiency with Outlook, Word, Excel, and PowerPoint.
Proven track record of success.
Ability to travel up to 5% as needed.
Excellent communication and interpersonal skills.
Financial acumen.
Understanding of health plan operations.
Ability to lead through influence.
Understanding of behavioral health strategy and market drivers.
Ability to collaborate with clients on program design within the scope of services that can be delivered effectively, efficiently, and at an appropriate cost.
Ability to think innovatively and collaboratively and drive business growth and client retention.

Nice To Haves

Optum Care business understanding and experience, direct or indirect.
Experience with medical behavioral health integration.

Responsibilities

Develop strategic relationships across internal business units, with a focus on growth and retention.
Lead operational improvement and implementation processes.
Collaborate with internal business unit partners to ideate, build, and launch integrated programs and appropriately priced solutions.
Develop and execute strategic plans to drive business growth.
Translate strategic business objectives into initiatives that drive growth opportunities.
Work with channel partners to support development and launch of new programs, including implementation support as needed.
Ensure consistent achievement of KPIs and implement mitigation strategies when targets are not met.
Foster collaboration, accountability, and continuous improvement with teammates inside and outside the assigned team.
Oversee budgets and resource allocation to ensure alignment with expectations.
Prepare and present materials to stakeholders to explain core offerings and potential shared value, in accordance with regulatory and contractual requirements.
Serve as the senior point of contact for provider clients and partners, ensuring their needs are addressed.
Present information to key stakeholders and participate in meetings as needed to secure business opportunities.
Manage technology capital and projects as needed to support program development and implementation.
Ensure reporting deliverables are accurate and delivered on time.
Support client escalations, ensuring resolution and closed-loop feedback.
Coordinate cross-matrix operational support to align with program design, meet KPIs, and mitigate issues.
Support development of interventions to address identified problems with program operations.