Director, Behavioral Health

Pancare of Florida•Panama City, FL

1d•Onsite

About The Position

The Director, Behavioral Health manages the day-to-day operations of assigned behavioral health clinics and services under the direction of the Chief Behavioral Health Officer (CBHO). The Director supervises assigned staff, coordinates patient access and clinical workflows, and monitors productivity, service quality, and operational compliance. The role implements approved priorities and escalates matters requiring executive, clinical, or budgetary decisions beyond delegated authority. The position is located in Panama City, Florida, and operates Monday through Friday, 8 a.m. to 5 p.m. The Director provides operational leadership for assigned behavioral health services, which may include telehealth, school-based, and mobile services. The role coordinates staffing and service delivery, monitors performance and quality, supports integrated care, and helps ensure compliance with established policies, confidentiality requirements, and accreditation expectations. The Director also participates in staff development and community coordination, and recommends operational improvements to the CBHO for review and approval.

Requirements

Master's degree in social work, psychology, counseling, or a related field.
5–7 years of experience in behavioral health management or clinical services.
At least 3 years in a leadership or supervisory role, managing teams and overseeing programs.
Experience working with mental health and substance use populations.
Familiarity with regulatory requirements, clinical best practices, and quality improvement processes.

Nice To Haves

Current Florida clinical licensure (LMHC, LCSW, or LMFT).
Experience working in a Federally Qualified Health Center (FQHC).
Experience with healthcare revenue cycle operations, including billing workflows, encounter documentation, and revenue performance monitoring.
Experience with grant management, including deliverable tracking, reporting, compliance, and coordination of grant-funded activities.
Experience managing substance use disorder (SUD) and medications for opioid use disorder (MOUD) programs, including service coordination, treatment workflows, and regulatory compliance.
Ability to communicate clearly and effectively with clients, team members, healthcare providers, and community organizations.

Responsibilities

Provide operational leadership for assigned behavioral health clinics and services, including telehealth, school-based, and mobile services as designated.
Implement departmental priorities, approved procedures, and service expectations established by the Chief Behavioral Health Officer.
Coordinate daily operations, provider schedules, staffing coverage, patient access, and continuity of services across assigned locations.
Track encounter volume, productivity, appointment availability, referral follow-through, and service quality; provide routine operational reports to the CBHO.
Coordinate with medical, dental, school-based, and other PanCare teams to support integrated care, timely warm handoffs, and effective patient workflows.
Supervise designated team leads, clinical staff, and administrative staff; provide coaching, workflow support, and performance feedback.
Oversee daily tracking and coordination of internal and external behavioral health referrals, including scheduling, follow-up, and escalation of access barriers.
Implement established behavioral health policies and procedures and monitor assigned sites for documentation, confidentiality, quality, and accreditation readiness.
Maintain a respectful, accountable, and collaborative work environment that supports consistent, patient-centered care.
Support adherence to privacy, confidentiality, and records-management requirements; report concerns through established PanCare channels.
Participate in recruitment, onboarding, staff training, performance evaluations, and personnel recommendations in coordination with the CBHO and Human Resources.
Address routine staff, patient, and partner concerns promptly and escalate significant or unresolved issues to the CBHO.
Promote staff development, team communication, interdisciplinary cooperation, and consistent use of approved clinical and administrative workflows.
Coordinate operational responses to patient safety concerns and urgent clinical referrals in accordance with established protocols and licensed provider responsibilities.
Monitor departmental performance against approved productivity, patient-access, and quality goals and follow up on identified operational gaps.
Identify operational improvement opportunities and recommend workflow or resource changes to the CBHO for review and approval.
Participate in community and interagency meetings related to assigned operations when designated by the CBHO.
Follow facility policies, procedures, and the Corporate Compliance Program, as applicable to the role and responsibilities.