Director, Client Enablement

Wheels•Schaumburg, IL

13d•Hybrid

About The Position

The Director of Client Excellence Enablement is responsible for ensuring the Client organization is operationally and commercially positioned for sustainable growth. This role owns the rhythm, discipline, and transparency of pipeline management, forecasting, opportunity reviews, and product penetration strategy enabling Client Managers and leaders to focus on execution with confidence. This leader acts as a force multiplier across the Client organization by standardizing best practices, reinforcing accountability, and ensuring consistent use of tools, data, and insights to drive growth and retention.

Requirements

Experience in sales enablement, commercial operations, or client growth leadership
Strong analytical, process design, and executive communication skills
Deep experience with Salesforce and enterprise reporting
Ability to influence without direct authority across senior client leaders
10 years of relevant work experience
Minimum 5 years of telematics experience
Bachelor's degree required

Responsibilities

Own and lead regular pipeline, funnel, and forecasting reviews with Client Leadership.
Establish consistent standards for opportunity qualification, staging, and forecasting accuracy.
Identify risks, gaps, and upside opportunities and partner with leaders to drive corrective actions.
Develop and operationalize product penetration strategies across the client base, including cross-sell and upsell initiatives.
Partner with Product Marketing to craft sales narratives, campaigns, and playbooks that align to growth priorities.
Track and report on product adoption trends, penetration rates, and growth outcomes.
Serve as the Client organization’s SME on Salesforce usage for opportunity management, risk tracking, and reporting.
Ensure consistent, accurate, and timely data entry across Client teams to support forecasting, health scoring, and leadership reporting.
Identify opportunities to simplify, standardize, or improve Salesforce processes in partnership with Commercial Operations.
Own recurring commercial reporting cadences, including: Pipeline & Opportunity Reviews, Client Awareness Reports, Executive growth and risk summaries.
Translate data into actionable insights for Client Leaders and Executive stakeholders.
Partner with Client Leaders to reinforce selling discipline, growth behaviors, and execution standards.
Develop and maintain templates, tools, and frameworks that improve efficiency and consistency across the Client organization.
Support onboarding and ongoing enablement for Client Managers related to growth processes and expectations.