Director, Client Enablement

Wheels•Schaumburg, IL

13d•Hybrid

About The Position

This Director of Client Excellence Enablement focuses on retention, client health, and strategic renewal support. The role ensures that the Client organization has the insights, tools, and messaging needed to retain key customers, proactively manage risk, and win complex RFPs and renewals. This leader serves as a trusted advisor to Client Managers and Leadership on client risk, executive storytelling, and value articulation.

Requirements

Experience in client retention, renewals, RFP management, or client success leadership
Strong executive communication and presentation skills
Ability to synthesize complex data into compelling narratives
Collaborative mindset with strong enterprise perspective
10 years of relevant work experience
Bachelor's degree required

Responsibilities

Own and evolve the Client Health Scorecard, ensuring accuracy, consistency, and actionable insights.
Lead regular Client Health and risk reviews with Client Leadership.
Identify early warning signals and partner with Client teams to develop proactive mitigation plans.
Serve as a subject matter expert on RFP strategy, content, and presentations to support client retention.
Partner with Client Managers on renewal strategies, executive presentations, and value articulation.
Ensure consistent messaging, differentiation, and alignment with enterprise strategy in all retention efforts.
Own the Client Awareness Report and related executive-facing insights.
Ensure leadership has a clear, concise view of client sentiment, risks, opportunities, and engagement trends.
Partner with Voice-of-Customer, Product, and Operations teams to integrate insights into client strategies.
Partner with Product Marketing, Operations, and Commercial Strategy to ensure retention messaging reflects current capabilities and roadmap priorities.
Share best practices, success stories, and lessons learned across the Client organization.
Standardize renewal and retention processes where appropriate.
Identify gaps in tools, data, or enablement that impact client outcomes and work cross-functionally to address them.