Director, Claims

Marsh McLennan•Whitman, PA

4d•$169,800 - $359,500•Hybrid

About The Position

As a Director of Claims within Marsh McLennan Agency’s Business Insurance Division, you will deliver comprehensive claims-related client services and serve as a consultative partner and risk manager for clients. The role also includes strategic planning, integrating non-departmental staff activity into workflows, and responsibility for the overall success of the office’s book of business. You will lead strategic claims reviews, follow first-party claims through conclusion, coordinate loss-information needs, review loss runs, and work with clients, service teams, insurance carriers, and General Counsel on coverage questions and claims status. The position is hybrid and offers a base salary range of $169,800 to $359,500, with possible performance-based incentives.

Requirements

At least 8 years of relevant industry experience with insurance claims and loss analysis, ideally in the real estate and construction industries.
Ability to communicate effectively with internal and external colleagues at all levels, including Producers, internal leadership, and senior-level client representatives.

Nice To Haves

Bachelor’s degree in Insurance, Risk Management, or another related discipline.
Knowledge of loss strategies related to environmental remediation, vehicle operations, property inspection, fire prevention, general liability, and similar areas.

Responsibilities

Manage strategic claims review meetings with clients.
Follow up on all first-party claims through conclusion, including assisting with the adjustment process.
Determine loss-information needs for each account and coordinate with the Loss Information Unit to meet those needs.
Review loss runs for accuracy and identify changes requiring follow-up.
For claims with questionable coverage, seek all potential sources of coverage and consult General Counsel when necessary.
Review denials of coverage and assertion-of-rights letters with General Counsel when received.
Work with the service team to verify coverage and ensure applicable coverage is triggered in the event of a loss.
Obtain claims status reports from insurance carriers as necessary.
Plan strategically, integrate non-departmental staff activity into workflows, and be responsible for the overall success of the office’s book of business.