Director, Claims

Cowbell Cyber Inc.

About The Position

The Director, Claims leads a team of cyber claims professionals, sets departmental goals, develops strategies, and ensures accurate and timely adjudication of cyber claims. The role works with internal stakeholders, external parties, and regulatory bodies to drive the claims process and provide excellent customer service while complying with industry best practices and legal requirements. It also involves adjudicating cyber claims and serving clients, brokers, and insureds.

Requirements

At least 5 years of cyber claims handling experience.
At least 2 years of people leadership experience.
Strong skills in coverage, claim evaluation, and negotiation.
Exceptional organizational and presentation skills.
Experience working in a collaborative team environment and with cross-functional teams.

Nice To Haves

JD preferred.

Responsibilities

Handle and manage claims, including conducting coverage investigations and preparing coverage letters; managing external incident response teams; evaluating coverage and liability issues; assessing claims reserves; maintaining claims files; managing defense and coverage counsel; preparing reinsurance reports; and determining claim dispositions.
Proactively manage claims and litigation while delivering outstanding customer service.
Support the claims team and collaborate with company leadership.
Communicate regularly with customers, brokers, and cross-functional departments.
Prepare written and oral claim presentations, obtain authority, and formulate action plans for complex claims.
Assist with marketing claims services and present to policyholders, brokers, reinsurers, and partners.
Identify opportunities for process improvement, automation, and digital transformation within the claims department.
Develop KPIs and metrics to evaluate claims department performance.
Conduct regular audits to ensure compliance with internal policies, regulatory requirements, and industry standards.
Stay updated on insurance regulations, laws, and industry best practices to ensure claims operations comply.
Develop and implement internal controls and processes to meet regulatory requirements and maintain high ethical standards.
Review and analyze claim files, particularly complex or high-value claims, and guide adjusters toward fair and prompt settlements.
Monitor claim trends, identify emerging issues, and implement strategies to improve claims management efficiency, mitigate risk, and control costs.
Foster a positive work culture, promote teamwork, and support the professional development of the claims team.