NA Claims Director

Circle K•Raleigh, NC

About The Position

The NA Claims Director leads the North American claims strategy and operating model across the United States, Canada, and Mexico. The role provides leadership to General Liability and Litigation, Property Damage, Canadian Claims, and supporting claims teams. It establishes consistent standards for claims investigation, reserving, escalation, settlement, litigation, subrogation, recovery, and closure. The director oversees complex, high-exposure, catastrophic, and reputationally significant matters, including mediation, settlement, and trial-readiness strategy. The role governs and manages the performance of TPAs, insurers, defense counsel, investigation vendors, and other claims service providers. It monitors claims and financial performance, owns claims processes and reporting requirements across specified systems, and standardizes incident-to-claim workflows. The position also develops claims leaders and professionals, establishes succession plans, aligns resources with workload and exposure, and partners on insurance renewals, actuarial reviews, loss forecasts, underwriting presentations, and executive reporting. Work includes frequent sitting, standing, walking, and computer use; occasional bending, reaching, and lifting or moving up to 35 pounds; and travel to store locations as necessary. The work may involve tight deadlines and stressful interruptions, moderate noise, and natural and fluorescent lighting. The employee works with minimum direction and periodic supervision.

Requirements

Bachelor's degree or equivalent combination of education and experience.
10+ years of progressively responsible casualty, automobile, property damage, litigation, or corporate claims experience.
5+ years of leadership experience, including responsibility for managers, supervisors, or geographically dispersed teams.
Experience managing complex, litigated, high-severity, and catastrophic claims and overseeing TPAs, insurers, and defense counsel.
Strong knowledge of reserving, settlement evaluation, litigation strategy, claims analytics, and financial reporting.
Demonstrated executive communication, negotiation, change leadership, and cross-functional influence.
Frequent sitting, standing, walking, and use of a keyboard and computer.
Occasional bending, reaching, and lifting or moving up to 35 pounds.
Travel to store locations as necessary.
Ability to perform work involving tight deadlines and interruptions.

Nice To Haves

CPCU, ARM, AIC, SCLA, CRM, or comparable professional designation.
Experience in retail, convenience stores, fuel, trucking, restaurant, grocery, hospitality, or another multi-site business.
Experience leading claims across the United States, Canada, and Mexico and supporting self-insured or high-retention programs.
Experience with ServiceNow, Riskonnect, carrier claim systems, actuarial reviews, and casualty renewals.

Responsibilities

Lead the North American claims strategy and operating model across the United States, Canada, and Mexico.
Provide leadership to General Liability and Litigation, Property Damage, Canadian Claims, and supporting claims teams.
Establish consistent standards for investigation, reserving, escalation, settlement, litigation, subrogation, recovery, and closure.
Oversee complex, high-exposure, catastrophic, and reputationally significant matters; direct mediation, settlement, and trial-readiness strategy.
Lead TPA, insurer, defense counsel, investigation vendor, and claims service-provider governance and performance management.
Monitor frequency, severity, reserve development, litigation, legal spend, inventory aging, closure rates, recoveries, and service outcomes.
Own claims process and reporting requirements for ServiceNow, Riskonnect, carrier systems, dashboards, and data governance.
Standardize incident-to-claim workflows and strengthen timely evidence preservation, claimant contact, carrier reporting, and escalation.
Develop leaders and claims professionals, establish succession plans, and align resources with workload and exposure.
Partner on insurance renewals, actuarial reviews, loss forecasts, underwriting presentations, and executive reporting.