Claims Director

Chubb•Alpharetta, GA

About The Position

This role focuses on technical claim handling for Chubb’s Commercial Direct Handle Claims Team. The Claims Director manages auto and general liability claims, both litigated and non-litigated, under primary and excess policies. The position is accountable for claim handling and disposition, including investigation, coverage determination, reserving, negotiation, and settlement or trial strategies. It requires some travel and coordination with and service to internal and external business partners. The Claims Director represents the company at meetings with management and business partners, as well as at mediations, arbitrations, settlement conferences, and trials.

Requirements

Seven or more years of experience as a casualty claim professional.
A high degree of specialized and technical competence in handling high-exposure construction claims, with emphasis on hands-on file and litigation management.
Experience with primary and excess bodily injury, property damage, and personal injury claims.
Strong background and demonstrated ability in handling significant coverage matters.
Working knowledge of industry best practices and procedures.
Ability to work independently and assimilate learning materials on many different subjects from various sources.
Excellent interpersonal communication and negotiation skills, and ability to deal professionally with customers and business partners.
Ability to make prompt, intelligent decisions based on detailed analyses of complex issues.
Strong relational skills, particularly in adverse or high-pressure situations.

Nice To Haves

A law degree is helpful but not necessary.

Responsibilities

Manage an inventory of claims involving moderate severity exposures and coverage issues.
Conduct, coordinate, and direct investigations into loss facts, damages, and risk transfer opportunities.
Evaluate coverage, liability, and damages to determine exposure to the insured and the policy.
Analyze coverage and communicate coverage positions, as warranted, within assigned authority.
Demonstrate and implement effective defense, resolution, and claim strategies.
Provide superior customer service to insureds, agents, and internal business partners.
Adhere to Best Practices Guidelines.
Adhere to individual authority grants, statutory and regulatory requirements, fair claim practices, and local compliance requirements, including examiner licensing.
Travel to conferences, mediations, and trials as necessary.
Represent the company at meetings with management and business partners, mediations, arbitrations, settlement conferences, and trials.