Director, Claims

Marsh McLennan•Melville, LA

5d•$169,800 - $359,500•Hybrid

About The Position

The Director of Claims works within Marsh Agency’s Business Insurance Division, delivering comprehensive claims-related client services and serving as a consultative partner and risk manager. The position involves strategic planning, integrating non-departmental staff activity into workflows, and responsibility for the overall success of the office’s book of business. The Director manages client claims review meetings, follows first-party claims through conclusion, coordinates loss-information needs, reviews loss runs for accuracy and follow-up, and works with service teams and insurance carriers to verify coverage and obtain claim status. When coverage is questionable, the role includes identifying potential sources of coverage and consulting with General Counsel as necessary.

Requirements

8 or more years of relevant industry experience with insurance claims and loss analysis, ideally in the real estate and construction industries.
Ability to communicate effectively with internal and external colleagues at all levels, including Producers, internal leadership, and senior-level client representatives.

Nice To Haves

Bachelor’s degree in Insurance, Risk Management, or another related discipline.
Knowledge of loss strategies related to environmental remediation, vehicle operations, property inspection, fire prevention, general liability, and similar areas.

Responsibilities

Manage strategic claims review meetings with clients.
Follow up on all first-party claims through conclusion, including assisting in the adjustment process.
Determine loss-information needs for each account and coordinate with the Loss Information Unit to meet those needs.
Review loss runs for accuracy and identify changes requiring follow-up.
For claims with questionable coverage, seek all potential sources of coverage and consult with General Counsel when necessary.
Review denials of coverage and assertions of rights letters with General Counsel when received.
Work with the service team to verify coverage and ensure applicable coverage is triggered in the event of a loss.
Obtain claim status reports from insurance carriers as necessary.
Plan strategically, integrate non-departmental staff activity into workflows, and support the overall success of the office’s book of business.