Director, Chief of Staff

MongoDB•Palo Alto, CA

1d•Hybrid

About The Position

MongoDB is hiring a Chief of Staff to the Chief Information Officer (CIO), a senior operator who multiplies the CIO’s impact and works with executives and leaders across the company. The role runs the Office of the CIO’s operating rhythm, leads the IT Program Management Office (ITPMO), governs the IT portfolio, and drives strategic program execution. It combines strategic direction with hands-on execution: shaping the CIO’s agenda, translating IT strategy into plans and measurable outcomes, and ensuring timely decisions and follow-through. The position is based in Palo Alto, California, under a hybrid working model. The Chief of Staff partners with CIO leadership, Finance, HR, IT leaders, Chiefs of Staff, and business-unit leaders. The role oversees cross-pillar programs, portfolio governance, planning, executive communications, financial and resource transparency, and the ITPMO team and Executive Administrators supporting IT VPs. It also establishes delivery standards and uses data and AI-enabled tools to improve the scalability of governance, reporting, and executive support. Success means the CIO’s time is focused on high-value priorities, decisions occur on schedule, IT initiatives are governed through a transparent portfolio, investments align with company objectives and OKRs, the ITPMO is known for execution excellence, and IT VPs receive consistent, high-quality executive support. This is described as a senior operator role, rather than a project management or administrative role. MongoDB describes itself as a global data platform company serving more than 67,000 customers, including approximately 75% of the Fortune 100. It emphasizes employee development, a supportive and enriching culture, employee affinity groups, fertility assistance, and a generous parental leave policy. MongoDB provides reasonable accommodations in the application and interview process and is an equal opportunity employer.

Requirements

10+ years of experience in management consulting, strategy and operations, IT or enterprise program or portfolio management, or Chief of Staff roles.
Experience leading a team, including managers or professionals in program management and/or executive support, with a record of developing talent.
Experience supporting or advising senior executives and credibility operating in executive forums; ability to influence without authority.
Ability to design and run governance frameworks, operating cadences, and decision processes, and manage complex cross-functional programs end to end.
Financial acumen and comfort with budgets, forecasting, and investment prioritization.
Exceptional written and verbal communication skills, including preparing board-ready materials that turn complex information into clear recommendations.
Strong analytical and systems-thinking skills, with the ability to use data to guide trade-offs and design for scale.
High emotional intelligence, low ego, sound judgment, ability to build trust quickly, and discretion in handling confidential information.
AI fluency, including applying AI and automation in personal work and team operations.
Flexible schedule and occasional domestic or international travel.
Bachelor’s degree required.

Nice To Haves

Experience at a high-growth technology company.
Familiarity with IT delivery and technology portfolios, such as enterprise applications, infrastructure, security, or SaaS.
Familiarity with agile and change management practices.
MBA.

Responsibilities

Shape and manage the CIO’s agenda, prioritize the CIO’s time, and frame decisions with clear options and trade-offs.
Design and run the IT operating cadence, including leadership meetings, quarterly business reviews, planning cycles, offsites, and executive and board readouts.
Build workback plans, track commitments, and surface risks early.
Translate IT strategy into annual and quarterly objectives, OKRs, and plans, and track progress.
Collaborate with peers to align on IT strategy, question assumptions, and influence direction without authority.
Lead the ITPMO and maintain a consolidated view of IT portfolio status, risks, dependencies, value, and alignment to company priorities.
Run intake, prioritization, and governance forums with clear decision and escalation paths.
Oversee CIO-sponsored cross-pillar programs and special projects; partner with directly responsible individuals to define, resource, and deliver work, remove blockers, and hold owners accountable.
Partner with Finance and IT leaders on budgets, forecasting, headcount, and vendor and SaaS spend, and provide transparency into investment and returns.
Partner with the HR Business Leader on priority execution, organizational change adoption, leadership transitions, and other business priorities, while not owning the underlying people strategy.
Handle sensitive and confidential information with sound judgment and discretion.
Draft and quality-check CIO and leadership communications, including board materials, all-hands content, and IT-wide updates; guide change management for major initiatives.
Partner with Chiefs of Staff and leaders across the executive team and business units, represent the CIO where appropriate, and manage through influence.
Lead and develop the ITPMO team and the Executive Administrators supporting IT VPs; set executive-support standards, consistency, coverage, accountability, and discretion.
Define delivery standards and ways of working, and use data and AI-enabled tools to make governance, reporting, and executive support faster and more scalable.