Director, Chief of Staff

MongoDB•Palo Alto, CA

13h•Hybrid

About The Position

The Chief of Staff to MongoDB’s Chief Information Officer is a senior operator who multiplies the CIO’s impact. The role runs the operating rhythm of the Office of the CIO, leads the IT Program Management Office (ITPMO) governing the IT portfolio, and drives strategic program execution. The position combines strategic direction with hands-on execution: shaping the CIO’s agenda, translating IT strategy into plans and measurable outcomes, ensuring timely decisions and follow-through, and building mechanisms that help IT scale. The role works directly with executives and leadership teams across MongoDB, including outside the IT organization. Candidates should be based in Palo Alto, California, for the company’s hybrid working model. The position leads the ITPMO team and the Executive Administrators supporting IT VPs, and partners with Finance, HR, IT leaders, Chiefs of Staff, and business-unit leaders. It is a senior operator role, rather than a project management or administrative role.

Requirements

10+ years of experience in management consulting, strategy and operations, IT or enterprise program or portfolio management, or chief of staff roles; ideally at a high-growth technology company.
Experience leading a team, including managers or professionals in program management and/or executive support, and a track record of developing talent.
Experience supporting or advising senior executives and credibility operating in executive forums; ability to influence without authority.
Proven ability to design and run governance frameworks, operating cadences, and decision processes, and to manage complex cross-functional programs end to end.
Financial acumen and comfort with budgets, forecasting, and investment prioritization.
Exceptional written and verbal communication skills, including creating board-ready materials that turn complex information into clear recommendations.
Strong analytical and systems-thinking skills, with the ability to use data to guide trade-offs and design for scale.
High EQ, low ego, sound judgment, ability to build trust quickly, and discretion in handling confidential information.
AI fluency, including applying AI and automation in personal work and team operations.
Flexible schedule and occasional domestic or international travel.
Bachelor’s degree required.

Nice To Haves

Experience at a high-growth technology company.
Familiarity with IT delivery and technology portfolios such as enterprise applications, infrastructure, security, and SaaS.
Familiarity with agile and change management practices.
MBA.

Responsibilities

Shape and manage the CIO’s agenda, prioritize the CIO’s time, and frame decisions with clear options and trade-offs.
Design and run IT’s operating cadence, including leadership meetings, QBRs, planning cycles, offsites, and executive and board readouts; build workback plans, track commitments, and surface risks.
Translate IT strategy into annual and quarterly objectives, OKRs, and plans with the CIO Leadership team, and track progress.
Collaborate with peers to align them to IT strategy, challenge assumptions, and influence direction without authority.
Lead the ITPMO and maintain a unified view of the IT portfolio, including status, risks, dependencies, value, and alignment to company priorities.
Run portfolio intake, prioritization, and governance forums with clear decision and escalation paths.
Oversee CIO-sponsored cross-pillar programs and special projects; partner with directly responsible individuals to define, resource, and deliver them, remove blockers, and maintain accountability.
Partner with Finance and IT leaders on budgets, forecasting, headcount, and vendor and SaaS spend, and provide visibility into investments and returns.
Partner with the HR Business Leader to execute high-priority organizational changes, leadership transitions, and other business priorities, without owning the underlying people strategy.
Handle sensitive and confidential information with sound judgment and maturity, anticipating organizational needs.
Draft and quality-check CIO and leadership communications, including board materials, all-hands content, and IT-wide updates; guide change management for major initiatives.
Partner with Chiefs of Staff and leaders across the executive team and business units, represent the CIO where appropriate, and manage through influence.
Lead and develop the ITPMO team, including program management, strategy and operations, and portfolio analytics, as well as Executive Administrators supporting IT VPs.
Set standards for executive support, improve consistency and coverage across the team, and foster accountability and discretion.
Define delivery standards and ways of working, and use data and AI-enabled tools to make governance, reporting, and executive support faster and more scalable.