Director, Change Strategy & Communications - 901
About The Position
At Telecare, we believe the strength of our organization sits in the hands of our leaders. We believe having a strong, capable, and motivated leadership team is of foundational importance to the organization’s success. The Director, Change Strategy & Communications is a key position in driving the organization’s success. Reporting to the Vice President of Planning & Implementation, The Director, Change Strategy & Communications leads the development and execution of the change strategy for the enterprise ERP transformation, ensuring successful adoption across the organization. Reporting into the Transformation Office, this role is responsible for designing and delivering a holistic change readiness approach, including stakeholder engagement, communications, and behavior change strategies.
Requirements
- Eight to twelve plus (8–12+) years of experience in organizational change management, communications, or transformation leadership roles.
- Proven experience leading change strategy for large-scale transformations in healthcare settings.
- Experience driving change across complex, multi-stakeholder organizations.
- Experience partnering with implementation vendors, functional leaders, and executive stakeholders.
- Deep expertise in established change methodologies such as Prosci (ADKAR) or Kotter’s 8-Step Process, with the ability to adapt frameworks to organizational context.
- Experience partnering with external implementation vendors and consulting firms.
Nice To Haves
- Master’s degree (MBA, MHA, or related field) preferred.
- Change management certification (e.g., PROSCI, CCMP or Kotter Change certification)
- ERP (Workday, Oracle, SAP, PeopleSoft) implementation experience in a healthcare setting
Responsibilities
- Leads the development and execution of the change strategy for the enterprise ERP transformation, ensuring successful adoption across the organization.
- Designs and delivers a holistic change readiness approach, including stakeholder engagement, communications, and behavior change strategies.
Benefits
- Paid Time Off
- Nine Paid Holidays
- Shift differentials for hourly staff
- Weekend Shift differentials for hourly staff
- Free CEUs
- Free Supervision for BBS Associate License
- Coaching
- Mentorship
- Online University Tuition Discount
- Company Scholarships
- Medical, Vision, Dental Insurance
- 401K
- Employee Stock Ownership Plan
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What This Job Offers
Job Type
Full-time
Career Level
Director
